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    Privacy Policy

(Version effective as of 6 August 2020)

General

This Privacy Policy (the “policy”) describes the principles and practices that apply to the collection anduse of personal information that Decathlon South Africa Sports (Pty) Ltd or its affiliates (“Decathlon”,“we” or “us”) collects from or through www.decathlon.co.za (the “website”) from individuals (“user”,“you” or “your”). Decathlon is committed to safeguarding any personal information that the user shares with it. Moreover, this policy applies to all personal information, whether it was provided to us through our website, mobile applications or through any other form of communication such as email, telephone, or otherwise.
Our primary address is at 6 Heidelberg Road and Ring Road East, Newmarket Mall, Alberton, 1449 and we will accept service of all legal documents here.
This policy forms part of our agreement with you. You should read it along with the terms and conditions that apply to use of the website.
From time to time we may have to amend this policy to accommodate changes in our business or services or if legal requirements change. It is your responsibility to check that you have read the latest version every time you enter the website or place an order.

Consent

We collect information that you voluntarily provide to us including when you communicate with us via forms, emails or other channels and when you respond to our communications or requests for information. By using the website you are consenting to Decathlon processing your personal information. This can be done by Decathlon or on behalf of Decathlon by third parties as set forth in this policy. By using the website, you agree to the terms of this policy as updated from time to time.

What information do we collect and how do we collect it?

When the user visits the website we collect information about the respective device that the user is using. This includes but is not limited to device and log information.

User

First time users and/or returning users’ information may be collected through cookies and other technologies, such as information pertaining to a user’s online activity, the pages of our website that the user visits, search terms and any link which the user clicks.
Should the user choose to contact us, the website may keep record of your contact information and the interaction with the user should the user contact us for any reason. We may also obtain your information from affiliates, business partners, regulatory authorities, credit reporting agencies, information or service providers and publicly available databases for and the third parties described in this policy.
We may collect information from other sources, such as social media platforms that share information about how you interact with our social media content and any information gathered through these channels will be governed by the privacy setting, policies and/or procedures of the applicable social media platform, which we strongly encourage you to review. We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so.

Registered User

Users can only purchase goods and services after they register on the website. Registered users are required to submit contact information should they wish to purchase from the website. In this case, the user becomes a “Registered User” or “Buyer”.After registration, we may collect the user’s information such as name, surname, phone number, email address, payment information, and shipping address from Buyers.
Buyers purchasing a product for delivery to a third party are required to disclose the contact information and shipping address of the third party in question.

Why do we collect your information?

We use your personal information to:

  • Help you navigate through our website;
  • Assist you to complete a payment on the website;
  • Process your payment card details on order to complete a purchase;
  • Process your order;
  • Deliver your order;
  • Interact with our users (advise on stock availability, delivery costs etc.);
  • Better understand our users’ needs and improve the services we offer you;
  • Communicate directly with you should the user have any queries regarding our products; and
  • Disclose your information to the relevant authorities when we have legal duty to do so.

How do we use your information?

We will not use any personal information for any intention other than the one stated herein. We may be obliged to share personal information to third parties such as our delivery partners, payment merchants and consultants should they be required to process activities for us such as payment processing, refunds and deliveries.
Decathlon outsources its delivery services. As such, the user’s home address may be shared with the delivery suppliers to enable door-to-door delivery or locker deliveries.
When making payment on the website the payment is validated by a third party. When users make payments on the website, they choose our payment partners Pay U who collects payment information on our behalf and provides us with feedback about the status of your payment.

Lawful Extent

We may use or share your personal information:

  • To protect Decathlon and/or the website;
  • To establish or exercise our legal rights;
  • To respond to a breach of our website terms of use when we believe it is appropriate to protect the property and rights of Decathlon or a third party, the safety of our company, and our customers; and/or
  • To prevent, take action against, or stop fraudulent, illegal, unethical, or legally actionable activity in connection to our website, or products; and/or
  • For other purposes as you may consent to or as may otherwise be lawfully permitted, including for purposes of protecting Decathlon’s and/or your legitimate interests and that of our suppliers and customers.

With whom do we share your information?

Service Providers

We may share your information with third parties to perform and provide services, including but not limited to:

  • Hosting and maintaining the website;
  • Database management;
  • Bank card and payment processing;
  • Shipping;
  • Communication regarding an order, complaint or query; and/or
  • Web analytics and optimization.

Business Partners

We may team up with other companies (“business partners”) to offer certain promotions. Should the user decide to participate in the promotions, the personal information collected from the relevant subsite will be collected by both Decathlon and the business partner(s) participating in the promotion.
We will use that information in accordance with this policy, and our business partner will use the information according to its own privacy policy.
We will share your personal information with these third parties, but only to the extent necessary to perform these functions and provide the related services.

Your rights

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing. You have the right to:

  • ask what personal information we hold about you;
  • ask what information was sent to our suppliers, service providers or any other third party;
  • ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
  • unsubscribe from any direct marketing communications we may send you;
  • object to the processing of your personal information.

It can take us up to 21 days to respond to your request. If you want us to delete all personal information we have about you, you will probably have to terminate all agreements you have with us. We cannot maintain our relationship with you without having some of your personal information. We can refuse to delete your information if we are required by law to keep it or if we need it to protect our rights.

Security

We will strive at all times to ensure that your records will always be protected against unauthorized or accidental access, processing or loss. We maintain this commitment to data security by implementing appropriate reasonable technical and organizational measures to safeguard and secure your information. No system is perfect so we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.
You can play a role in protecting your information by never sharing your username or password with anyone or submitting it to a website you don’t recognise. Always log off after a web session and change your password regularly.
Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.

Legal Disclaimer

Decathlon reserves the right to disclose the user’s personal information to government bodies, exchanges and other regulatory bodies should Decathlon be required to do so by law.
The website contains links to external websites (i.e. tracking parcels). Decathlon cannot be held liable for the privacy policies of third parties and the manner in which the third parties choose to manage user’s personal information.
Decathlon updates its policies on a continual basis and can do so without informing the user. Users should review this policy frequently as the amended policy will be the policy governing Decathlon procedures and not the previous policies.
When communicating with us, users should provide accurate and relevant personal information. This is important because we will use this information to deliver products to you, refund your money or communicate with you about your order.
Should the customer want to update or change their personal information, they can do so on their own by making said updates on their online accounts required to make a purchase on our website.
For further information please send an email to contactsouthafrica@decathlon.com

 Privacy Policy

(Version effective as of 6 August 2020)

General

This Privacy Policy (the “policy”) describes the principles and practices that apply to the collection anduse of personal information that Decathlon South Africa Sports (Pty) Ltd or its affiliates (“Decathlon”,“we” or “us”) collects from or through www.decathlon.co.za (the “website”) from individuals (“user”,“you” or “your”). Decathlon is committed to safeguarding any personal information that the user shares with it. Moreover, this policy applies to all personal information, whether it was provided to us through our website, mobile applications or through any other form of communication such as email, telephone, or otherwise.

Our primary address is at 6 Heidelberg Road and Ring Road East, Newmarket Mall, Alberton, 1449 and we will accept service of all legal documents here.
This policy forms part of our agreement with you. You should read it along with the terms and conditions that apply to use of the website.
From time to time we may have to amend this policy to accommodate changes in our business or services or if legal requirements change. It is your responsibility to check that you have read the latest version every time you enter the website or place an order.

Consent

We collect information that you voluntarily provide to us including when you communicate with us via forms, emails or other channels and when you respond to our communications or requests for information. By using the website you are consenting to Decathlon processing your personal information. This can be done by Decathlon or on behalf of Decathlon by third parties as set forth in this policy. By using the website, you agree to the terms of this policy as updated from time to time.

What information do we collect and how do we collect it?

When the user visits the website we collect information about the respective device that the user is using. This includes but is not limited to device and log information.

User

First time users and/or returning users’ information may be collected through cookies and other technologies, such as information pertaining to a user’s online activity, the pages of our website that the user visits, search terms and any link which the user clicks.
Should the user choose to contact us, the website may keep record of your contact information and the interaction with the user should the user contact us for any reason. We may also obtain your information from affiliates, business partners, regulatory authorities, credit reporting agencies, information or service providers and publicly available databases for and the third parties described in this policy.
We may collect information from other sources, such as social media platforms that share information about how you interact with our social media content and any information gathered through these channels will be governed by the privacy setting, policies and/or procedures of the applicable social media platform, which we strongly encourage you to review. We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so.

Registered User

Users can only purchase goods and services after they register on the website. Registered users are required to submit contact information should they wish to purchase from the website. In this case, the user becomes a “Registered User” or “Buyer”.After registration, we may collect the user’s information such as name, surname, phone number, email address, payment information, and shipping address from Buyers.
Buyers purchasing a product for delivery to a third party are required to disclose the contact information and shipping address of the third party in question.

Why do we collect your information?

We use your personal information to:

  • Help you navigate through our website;
  • Assist you to complete a payment on the website;
  • Process your payment card details on order to complete a purchase;
  • Process your order;
  • Deliver your order;
  • Interact with our users (advise on stock availability, delivery costs etc.);
  • Better understand our users’ needs and improve the services we offer you;
  • Communicate directly with you should the user have any queries regarding our products; and
  • Disclose your information to the relevant authorities when we have legal duty to do so.
How do we use your information?

We will not use any personal information for any intention other than the one stated herein. We may be obliged to share personal information to third parties such as our delivery partners, payment merchants and consultants should they be required to process activities for us such as payment processing, refunds and deliveries.
Decathlon outsources its delivery services. As such, the user’s home address may be shared with the delivery suppliers to enable door-to-door delivery or locker deliveries.
When making payment on the website the payment is validated by a third party. When users make payments on the website, they choose our payment partners Pay U who collects payment information on our behalf and provides us with feedback about the status of your payment.

Lawful Extent

We may use or share your personal information:

  • To protect Decathlon and/or the website;
  • To establish or exercise our legal rights;
  • To respond to a breach of our website terms of use when we believe it is appropriate to protect the property and rights of Decathlon or a third party, the safety of our company, and our customers; and/or
  • To prevent, take action against, or stop fraudulent, illegal, unethical, or legally actionable activity in connection to our website, or products; and/or
  • For other purposes as you may consent to or as may otherwise be lawfully permitted, including for purposes of protecting Decathlon’s and/or your legitimate interests and that of our suppliers and customers.
With whom do we share your information?

Service Providers

We may share your information with third parties to perform and provide services, including but not limited to:

  • Hosting and maintaining the website;
  • Database management;
  • Bank card and payment processing;
  • Shipping;
  • Communication regarding an order, complaint or query; and/or
  • Web analytics and optimization.

Business Partners

We may team up with other companies (“business partners”) to offer certain promotions. Should the user decide to participate in the promotions, the personal information collected from the relevant subsite will be collected by both Decathlon and the business partner(s) participating in the promotion.
We will use that information in accordance with this policy, and our business partner will use the information according to its own privacy policy.
We will share your personal information with these third parties, but only to the extent necessary to perform these functions and provide the related services.

Your rights

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing. You have the right to:

  • ask what personal information we hold about you;
  • ask what information was sent to our suppliers, service providers or any other third party;
  • ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
  • unsubscribe from any direct marketing communications we may send you;
  • object to the processing of your personal information.

It can take us up to 21 days to respond to your request. If you want us to delete all personal information we have about you, you will probably have to terminate all agreements you have with us. We cannot maintain our relationship with you without having some of your personal information. We can refuse to delete your information if we are required by law to keep it or if we need it to protect our rights.

Security

We will strive at all times to ensure that your records will always be protected against unauthorized or accidental access, processing or loss. We maintain this commitment to data security by implementing appropriate reasonable technical and organizational measures to safeguard and secure your information. No system is perfect so we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.
You can play a role in protecting your information by never sharing your username or password with anyone or submitting it to a website you don’t recognise. Always log off after a web session and change your password regularly.
Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.

Legal Disclaimer

Decathlon reserves the right to disclose the user’s personal information to government bodies, exchanges and other regulatory bodies should Decathlon be required to do so by law.
The website contains links to external websites (i.e. tracking parcels). Decathlon cannot be held liable for the privacy policies of third parties and the manner in which the third parties choose to manage user’s personal information.
Decathlon updates its policies on a continual basis and can do so without informing the user. Users should review this policy frequently as the amended policy will be the policy governing Decathlon procedures and not the previous policies.
When communicating with us, users should provide accurate and relevant personal information. This is important because we will use this information to deliver products to you, refund your money or communicate with you about your order.
Should the customer want to update or change their personal information, they can do so on their own by making said updates on their online accounts required to make a purchase on our website.
For further information please send an email to contactsouthafrica@decathlon.com