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WARRANTY INFORMATION

2-YEAR WARRANTY ON ALL OUR DECATHLON PRODUCTS

Here at Decathlon, we don’t feel it’s enough for just us to be proud of our products’, we want you to share this pride. That’s why with our 2-year warranty (starting from the date of sale) we will replace any defective item that does not live up to our standards of quality and unbeatable value.

There’s more. For equipment and apparel that is designed to last, we’ve created schemes that fit accordingly. This includes our lifetime warranty on metal bike frames, the 10-year warranty on table tennis tables and hiking backpacks, and a 5-year warranty on carbon bike frames, fitness machines, and inflatable tents.

5-YEAR WARRANTY ON ALL OUR FITNESS MACHINES, INFLATABLE TENTS, AND CARBON BIKES

Whether you’re at home, on the road, or at a campsite, we promise our schemes will be there to support you every step of the way. With a 5 year warranty across fitness machines, carbon bike frames, and inflatable tents, you can feel confident in getting the very best from our innovative technology.

FITNESS MACHINES

When transforming your space into a home gym, we know the importance of owning equipment you can trust. That’s why with 5 years on metal parts and 2 years on parts and labor for both our maintenance and repairs and warranty schemes*, you’ll find the support you need, should you need it.

*Also includes spare parts available for 10 years.

INFLATABLE TENTS

As designers and users who love nature, we care about the durability of our products. The 5-year warranty means all our tents are designed to be repaired, with all spare parts and repairs of inflatable poles are available both at our workshops and online with a 2-year warranty.

CARBON BIKE FRAME

If you’re looking to go carbon with your bike choices, we also have a 5-year warranty for the frame and fork and 2 years for the parts.

Discover Our Fitness Machine Range 

Discover Our Inflatable Tents Range 

Discover Our Bicycle Range 

10-YEAR WARRANTY ON QUECHUA & FORCLAZ BACKPACKS AND PONGORI OUTDOOR TABLE TENNIS TABLES

We want to do everything we can to make you feel confident in our products. With our 10 year-warranty across backs and outdoor table tennis tables, we believe they’ll become firm favorites both in the great outdoors, and in your chosen place of play.

BACKPACKS

Expertly researched, tested, and designed to put the user first and built in an environmentally friendly way, there’s a lot to love about our backpacks. With our 10-year warranty, you’ll be able to either have your backpack repaired in one of our workshops or replaced with a similar model, meaning it’ll be with you for the long haul.

TABLE TENNIS TABLES

If you’ve bought an outdoor table tennis table from Decathlon, we want to make it as simple as possible for you to make the very most of it. Our 10-year warranty covers defects on the table, except for those resulting from normal wear and abnormal use conditions. Upon presentation of a sales receipt, we will exchange the defective parts or table tennis table.

Discover Our Backpack Range 

Discover Our Table Tennis Range 

LIFETIME WARRANTY ON ALL METAL BIKE FRAMES

We believe that a relationship between a rider and their Decathlon bike should be a long-lasting one. That’s why with our lifetime warranty, we make it simple for you to replace all metal frames and forks, handlebars, and stems.

The term of this Limited Lifetime Warranty runs from the date of registration for the lifetime of the product. Any claim under this Limited Lifetime Warranty may only be made in the country where the DECATHLON bike was purchased. Only the original registered owner of the bike may benefit from this Limited Lifetime Warranty. This Limited Lifetime Warranty shall not extend to any Decathlon bike that is purchased second hand or that is purchased from anyone other than DECATHLON.

Important Information

Any damage or failure caused by misuse or professional use (delivery service or rental for example) of the DECATHLON frame which would not constitute normal use is excluded from this Limited Lifetime Warranty. For the avoidance of doubt normal use is using the Decathlon frame or bike in a manner which  DECATHLON considers inappropriate. This Limited Lifetime Warranty does not cover: normal wear and tear, professional or rental use, poor maintenance, improper assembly, labor charges, installation of parts or accessories not recommended or intended to be combined with the DECATHLON frame or relevant DECATHLON bike parts, bending or denting of the DECATHLON frame or relevant DECATHLON bike parts, damage caused by a collision. DECATHLON shall not have any liability under this warranty for any incidental or consequential damages. This Limited Lifetime Warranty is assured by DECATHLON only, no person including any DECATHLON authorized seller is permitted to make a representation or warranty on behalf of DECATHLON, and DECATHLON excludes any liability for any such representation or warranty.

This Limited Lifetime Warranty does not affect your statutory rights. Any reference to DECATHLON under this warranty shall be construed as a reference to DECATHLON SOUTH AFRICA Ltd.

Discover Our Bicycle Range 

WARRANTY INFORMATION

2-YEAR WARRANTY ON ALL OUR DECATHLON PRODUCTS

Here at Decathlon, we don’t feel it’s enough for just us to be proud of our products’, we want you to share this pride. That’s why with our 2-year warranty (starting from the date of sale) we will replace any defective item that does not live up to our standards of quality and unbeatable value.

There’s more. For equipment and apparel that is designed to last, we’ve created schemes that fit accordingly. This includes our lifetime warranty on metal bike frames, the 10-year warranty on table tennis tables and hiking backpacks, and a 5-year warranty on carbon bike frames, fitness machines, and inflatable tents.

5-YEAR WARRANTY ON ALL OUR FITNESS MACHINES, INFLATABLE TENTS, AND CARBON BIKES

Whether you’re at home, on the road, or at a campsite, we promise our schemes will be there to support you every step of the way. With a 5 year warranty across fitness machines, carbon bike frames, and inflatable tents, you can feel confident in getting the very best from our innovative technology.

FITNESS MACHINES

When transforming your space into a home gym, we know the importance of owning equipment you can trust. That’s why with 5 years on metal parts and 2 years on parts and labor for both our maintenance and repairs and warranty schemes*, you’ll find the support you need, should you need it.

*Also includes spare parts available for 10 years.

INFLATABLE TENTS

As designers and users who love nature, we care about the durability of our products. The 5-year warranty means all our tents are designed to be repaired, with all spare parts and repairs of inflatable poles are available both at our workshops and online with a 2-year warranty.

CARBON BIKE FRAME

If you’re looking to go carbon with your bike choices, we also have a 5-year warranty for the frame and fork and 2 years for the parts.

Discover Our Fitness Machine Range 

Discover Our Inflatable Tents Range 

Discover Our Bicycle Range 

10-YEAR WARRANTY ON QUECHUA & FORCLAZ BACKPACKS AND PONGORI OUTDOOR TABLE TENNIS TABLES

We want to do everything we can to make you feel confident in our products. With our 10 year-warranty across backs and outdoor table tennis tables, we believe they’ll become firm favorites both in the great outdoors, and in your chosen place of play.

BACKPACKS

Expertly researched, tested, and designed to put the user first and built in an environmentally friendly way, there’s a lot to love about our backpacks. With our 10-year warranty, you’ll be able to either have your backpack repaired in one of our workshops or replaced with a similar model, meaning it’ll be with you for the long haul.

TABLE TENNIS TABLES

If you’ve bought an outdoor table tennis table from Decathlon, we want to make it as simple as possible for you to make the very most of it. Our 10-year warranty covers defects on the table, except for those resulting from normal wear and abnormal use conditions. Upon presentation of a sales receipt, we will exchange the defective parts or table tennis table.

Discover Our Backpack Range 

Discover Our Table Tennis Range 

LIFETIME WARRANTY ON ALL METAL BIKE FRAMES

We believe that a relationship between a rider and their Decathlon bike should be a long-lasting one. That’s why with our lifetime warranty, we make it simple for you to replace all metal frames and forks, handlebars, and stems.

The term of this Limited Lifetime Warranty runs from the date of registration for the lifetime of the product. Any claim under this Limited Lifetime Warranty may only be made in the country where the DECATHLON bike was purchased. Only the original registered owner of the bike may benefit from this Limited Lifetime Warranty. This Limited Lifetime Warranty shall not extend to any Decathlon bike that is purchased second hand or that is purchased from anyone other than DECATHLON.

Important Information

Any damage or failure caused by misuse or professional use (delivery service or rental for example) of the DECATHLON frame which would not constitute normal use is excluded from this Limited Lifetime Warranty. For the avoidance of doubt normal use is using the Decathlon frame or bike in a manner which  DECATHLON considers inappropriate. This Limited Lifetime Warranty does not cover: normal wear and tear, professional or rental use, poor maintenance, improper assembly, labor charges, installation of parts or accessories not recommended or intended to be combined with the DECATHLON frame or relevant DECATHLON bike parts, bending or denting of the DECATHLON frame or relevant DECATHLON bike parts, damage caused by a collision. DECATHLON shall not have any liability under this warranty for any incidental or consequential damages. This Limited Lifetime Warranty is assured by DECATHLON only, no person including any DECATHLON authorized seller is permitted to make a representation or warranty on behalf of DECATHLON, and DECATHLON excludes any liability for any such representation or warranty.

This Limited Lifetime Warranty does not affect your statutory rights. Any reference to DECATHLON under this warranty shall be construed as a reference to DECATHLON SOUTH AFRICA Ltd.

Discover Our Bicycle Range