We pride ourselves on the quality of our products and our dedication to customer satisfaction. We design all our products keeping in mind your sports journey. Quality is at the heart of everything we do. So if you are having second thoughts we will take it back, subject to the terms and conditions contained herein. We take back everything we make with a 30 days return policy should the tags be attached and the products have not been used at all, not even once. To summarise:
1. Requests for returns must be logged within 30 days of the delivery date
2. We will attend to requests between 15 December to 11 January from the 12th of January onwards. Many service providers do not operate during the festive season and we rely on them to conduct the returns, please understand
3. Item/s must be in a re-sellable condition
4. Item/s must be in their original packaging, with labels attached, undamaged
The following items are not returnable:
2. Helmets - please make use of the size guide on the web page to help
3. Bra Tops - please make use of the size guide on the web page to help .
4. Swimming costumes
5. Sporting equipment/apparel that has been used
“We” are Decathlon South Africa Sports (Pty) Ltd, and “us” and “our” have a corresponding meaning herein. We are a private company incorporated in accordance with the laws of the Republic of South Africa with registration number: 2015/118486/07. Our primary address is located at Decathlon Bryanston, corner William Nicol Drive and Wedgewood Link Road, Bryanston, 2191 and we will accept service of all legal documents here. Our telephone number is +27 10 880 1845. “Product(s)” means any goods or other products that are made available in our stores or on our website.
Products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them (“Decathlon Product”) have a minimum guarantee of two years. Decathlon warrants each of these Decathlon Products against defects in materials and workmanship (“defects”) for the warranty period, computed from the date of receipt of the Product by you (“warranty”). You will be able to see the guarantee per Product (“warranty period”) in stores and online on www.decathlon.co.za
Please ensure that you retain your purchase receipt as it will be necessary for you to exercise your warranty rights. In order to successfully make use of our guarantees you will be required to use the Product:
1. For its intended sport and in accordance with its intended purpose .
2. In accordance with the Product description and within its limitations. If you are unsure, you can check the price placard in store or please consult one of our sales assistants. You can also go onto our website at www.decathlon.co.za to see the Product description
If a Product is replaced during the warranty period, the replacement Product will be warranted for the remainder of the warranty period of the original Product. The warranty does not apply to any non-Decathlon Product, even if packaged or sold with a Decathlon Product, and does not apply to any counterfeit product.
Limitation of warranty
THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. WE DO NOT WARRANT THAT WE WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PRODUCE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT.
This warranty is only extended to the original purchaser or a gift recipient of a Product. NB: Before you deliver your Product for warranty service, it is your responsibility to empty your Products and verify that you have not left any object or item in the Product, such as in its pockets. We are not responsible for any items left in Products sent to us for repair or replacement.
Consumer protection Act
If the Product is not protected by the Decathlon warranty as set out above you are still protected by the Consumer Protection Act, 68 of 2008, as amended, (“the Consumer Protection Act”). All of our guarantees operate concurrently with and not in addition to the implied six month warranty period provided for in the Consumer Protection Act.
Conditions of returns
You have 30 days to return a Product for any reason provided that the Product is in its original condition and preferably if the Product is in its original packaging and is unused. You are required to submit your till slip as proof of purchase in order to achieve the return. If you do not have your till slip we will not be able to complete the return but we may permit a replacement of the Product for equal value. In order to effect a return on a bank card you must present the same card that was used to make the purchase. Unfortunately, we will not be able to do a refund if you do not have the same card that was used to make the purchase. In case of a manufacturing defect, we will take the Product back, no questions asked.
Unfortunately, we will not be able to accept a return of Products and the warranty will not apply to Products–
1. that are deemed to be damaged on purpose or not properly maintained;
2. that have defects caused by accident, neglect, abuse, misuse, misapplication or non-Decathlon Products;
3. that have defects caused by exposure to extreme natural conditions, liquids or gases;
4. that are stained from any substance;
5. that have defects caused by handling by third parties (postal services, airlines, etc.);
6. that have defects caused by service (including repairs) performed by anyone other than a Decathlon authorized representative;
7. where the Product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type or origin of the Products.
8. that have been partially or entirely disassembled or altered;
9. used outside of their intended sport and/or purpose;
10. used beyond the restrictions of that Product;
11. that have degraded from normal wear and tear;.
12. that are perishable goods such as food and drinks;
13. that cannot be returned for public health reasons, including but not limited to, undergarments, costumes or helmets.
After the expiry of the implied 6 month warranty period, based on our assessment (condition of the product and length/frequency of use), we retain the right to accept or refuse the return, and in the case of a return, will choose the adapted solution (repair, exchange, partial or full refund). We reserve the right to effect a partial refund only, if the Product is not returned in its original packaging or if it has been used to an extent where we are unable to resell the Product.
Limitation of damages
WE ARE NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY DELICT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
In the event that a Product qualifies for a replacement but the Product is no longer available, we will substitute the Product for a same price Product chosen by you. If the Product is irreparable and cannot be exchanged for an identical Product, you may be provided with a credit note or refund. When a Product or part is exchanged, any replacement item becomes your property and the replaced item becomes our property. When a refund is given, the returned Product becomes our property.
Return at store
Pickup from home
Click & Collect
(Version effective as of 1 July 2020)
We collect information that you voluntarily provide to us, including when you communicate with us via forms, emails, social media platforms or other channels and when you respond to our communications or requests for information. By using the website you are consenting to Decathlon processing your personal information in accordance with applicable law. Processing of your personal information may be done by Decathlon or on behalf of Decathlon by third parties as set forth in this policy. By using the website, you agree to the terms of this policy as updated from time to time.
We will only process your personal information for lawful purposes relating to our business if the following circumstances apply –
· If you have consented to the processing thereto;
· If processing is required to process a transaction;
· If the processing is needed to create, use or protect a right or obligation in law;
· If the processing is for statistical or research purposes;
· If the information was made public by you; or
· If the processing is required by law.
What information do we collect and how do we collect it?
When the user visits the website we collect information about the respective device that the user is using. This includes but is not limited to device and log information .
We may also obtain your information from (i) affiliates, (ii) business partners, (iii) regulatory authorities, (iv) credit reporting agencies, (v) service providers, (vi) attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements, (vii) payment processing service providers, merchants, banks and other persons that assist with the processing of your payment instructions, (viii) law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime, (ix) participating partners, whether retail or online, in our customer loyalty programmes and (x) publicly available databases, in accordance with this policy.
First time users and/or returning users’ information may be collected through cookies and other technologies, such as information pertaining to a user’s online activity, the pages of our website that the user visits, search terms and any link which the user clicks. Should you choose to contact us for any reason via the website or through other channels, we may keep a record of your contact information as well the correspondence between you and Decathlon. We may also obtain your information from affiliates, business partners, regulatory authorities, credit reporting agencies, service providers and publicly available databases, in accordance with this policy. We may collect information from other sources, such as social media platforms that share information about how you interact with our social media content and any information gathered through these channels will be governed by the privacy settings, policies and/or procedures of the applicable social media platform, which we strongly encourage you to review. We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so.
Users can only purchase goods and services after they register on the website. After registration, the user becomes a “Registered User” or “Buyer”. In order to become a Registered User you are required to submit certain personal information on the website, including your name, surname, phone number, email address, payment information, and shipping address. If you are making a purchase on www.decathlonpro.co.za you may be required to share more personal information including, your identity number, address, tax status and information about criminal convictions. Buyers purchasing a product for delivery to a third party are required to disclose the contact information and shipping address of the third party in question. You must obtain consent from the third party before submitting their information.
Why do we collect your information?
We use your personal information for legitimate business purposes as permitted by law, to:
1. Help you navigate through our website;
2. Assist you to complete a payment on the website;
3. Process your payment card details on order to complete a purchase;
4. Process your order;
5. Deliver your order;
6. Interact with our users (advise on stock availability, delivery costs, deal with queries, concerns or complaints). We will not use your information for direct marketing purposes without your express consent;
7. Communicate directly with you should you have any queries regarding our products or services;
8. Better understand our users’ needs and improve the services we offer you;
9. Carry out statistical and other analysis to identify potential markets and trends, evaluate and improve our business (this includes improving existing and developing new products and services); and
10. Disclose your information to the relevant authorities when we have legal duty to do so.
In terms of orders placed on www.decathlonpro.co.za, personal information may be collected in order to verify (i) the good reputation of the Buyer as well as the Buyer’s,(ii) compliance with applicable anti-corruption and trade control laws, and (iii) to ensure that the Buyer is not a sanctioned person as identified on a list of sanctioned persons maintained by the United Nations, France, the European Union, the United States or any other jurisdiction to which the Buyer or Decathlon may be subject.
Without your personal information, we will not be able to provide or continue to provide you with the products or services that you require.
How do we use your information
We will not use any personal information for any intention other than the one stated herein. We may be obliged to share personal information to third parties such as our delivery partners, payment merchants and consultants should this be required to process a transaction, such as payment processing, refunds and deliveries. Decathlon outsources its delivery services. As such, the user’s home address may be shared with the delivery suppliers to enable door-to-door delivery or locker deliveries. When making payment on the website the payment is validated by a third party for security purposes. When users make payments on the website, they choose our payment partners who collect payment information on our behalf and provide us with feedback about the status of your payment
We may use or share your personal information:
1. To protect Decathlon and/or the website;
2. To establish or exercise our legal rights;
4. To prevent, take action against, or stop fraudulent, illegal, unethical, or legally actionable activity in connection to our website, or products; and/or
5. For other purposes as you may consent to or as may otherwise be lawfully permitted, including for purposes of protecting Decathlon’s and/or your legitimate interests and that of our suppliers and customers.
With whom do we share your information?
We may ask other organizations to provide support services to us. When we do this, they have to agree to our privacy policies if they need access to any personal information to carry out their services. We may disclose your personal information to the following third parties:
1. Professional advisers, judicial, regulatory and law enforcement bodies.
2. A third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or part of our business, whether by merger, acquisition, re-organization or otherwise.
We may share your information with third parties to perform and provide services to Decathlon, including but not limited to:.
1. Hosting and maintaining the website;
2. Technical support
3. Database management;
4. Bank card and payment processing;
5. Shipping and delivery;
6. Communication regarding an order, complaint or query;
7. Back office services;
8. Tracking website activities;
9. Marketing and distributing Decathlon products or services;
10. Research; and/or
11. Web analytics and optimization.
Cross Border Sharing
We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:
· Where your personal information will be adequately protected under the other country’s laws or an agreement with the third-party recipient;
· Where the transfer is necessary to enter into, or perform, under a contract with you or a contract with a third party that is in your interest;
· Where you have consented to the transfer; and/or
· Where it is not reasonably practical to obtain your consent and the transfer is in your interest.
This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country, or if the other country’s laws provide better protection, the other country’s laws would be agreed to and applied.
TAKE NOTE: As the Decathlon S.E group operates in several countries, your personal information may be shared within the Decathlon S.E group entities in other countries and processed in those countries. For example, Decathlon South Africa receives technical support, assistance and development services for the websites from Decathlon entities situated in other countries that have access to South Africa’s website and customer information for this purpose.
We may share your personal information with these third parties, but only to the extent necessary to perform these functions and provide the related services.
Processing Information about Persons Related to a Jurist Person or Person Purchasing
If you are a juristic person, such as a company or close corporate, we may collect and use personal information relating to the juristic person’s directors, officers, employees, beneficial owners, partners, shareholders, members, authorised signatories, representatives, agents, partners, customers and other persons related to the juristic person (“related persons”)
If you provide the personal information of related persons to us, you warrant that the related person is aware that you are sharing their personal information with us, and that the related person has consented thereto.
We may process the personal information of related person’s as stated in this policy, thus references to “you”, “your” or “user” in this policy will include related persons.
Direct Electronic Marketing
If permission is given, Decathlon may use your personal information to inform you about its products, services, special officers and important communication about our business operations.
We may share information with you by post, telephone, SMS, WhatsApp, email or on social media channels. In all cases, you can request us to stop sending marketing communications to you at any time by changing your “my communication choices” on your online profile or by sending an email to firstname.lastname@example.org.
What are cookies?
A cookie is a small text file stored on your device by the website you are visiting. It helps the website to remember information about your device and how you use the website. We use this information to make your visit to the website as easy and useful as possible.
What happens if you disable your cookie functionality?
Clearing or disabling cookies may limit your website functionality and some of the services available on our websites may not work properly.
You have the right to know what personal information we have about you, to correct it and to opt out of any marketing. You have the right to:
1. ask what personal information we hold about you;
2. ask what information was sent to our suppliers, service providers or any other third party;
3. ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
4. unsubscribe from any direct marketing communications we may send you;
5. object to the processing of your personal information.
It can take us up to 21 days to respond to your request. If you want us to delete all personal information we have about you, you will probably have to terminate all agreements you have with us. We cannot maintain our relationship with you without having some of your personal information. We can refuse to delete your information if we are required by law to keep it or if we need it to protect our rights.
We will strive at all times to ensure that your records will always be protected against unauthorized or accidental access, processing or loss. We maintain this commitment to data security by implementing appropriate reasonable technical and organizational measures to safeguard and secure your information. You can play a role in protecting your information by never sharing your username or password with anyone or submitting it to a website you don’t recognise. Always log off after a web session and change your password regularly. Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.
Decathlon reserves the right to disclose the user’s personal information to government bodies, exchanges and other regulatory bodies should Decathlon be required to do so by law. The website may contain links to external websites (i.e. tracking parcels). Decathlon cannot be held liable for the privacy policies of third parties, therefore, we recommend that you always read the privacy and security notices on these business partners. Decathlon updates its policies on a continual basis and can do so without informing the user. Users should review this policy frequently as the amended policy will be the policy governing Decathlon procedures and not the previous policies. When communicating with us, users should provide accurate and relevant personal information. This is important because we will use this information to deliver products to you, refund your money, communicate with you about your order or the other reasons . Should the customer want to update or change their personal information, they can do so on their own by making said updates on their online accounts required to make a purchase on our website. For further information please send an email to email@example.com
Terms and Conditions
(Version effective as of 6 August 2020)
Please read the terms and conditions outline below very carefully. The domain name www.decathlon.co.za is owned and operated by Decathlon South Africa Sports (Pty) Ltd, a company duly incorporated in terms of the laws of the Republic of South Africa with the registration number 2015/118486/07 and a subsidiary of Decathlon SE. Our primary address is located at Decathlon Bryanston, corner William Nicol Drive and Wedgewood Link Road, Bryanston, 2191 and we will accept service of all legal documents here. When the user enters and/or transacts on the website, the user will be subject to the policies that are applicable to the website for such use or transaction. By using this website, the user acknowledges being in contract with Decathlon and these terms and conditions (including the policies enclosed on the website) constitutes the user’s binding obligations to Decathlon. The user’s purchase of any products offered on the website is subject to these terms and conditions and by placing an order for any item, the user agrees to be bound by them. The user confirms that he/she is over the age of 18 years or has received parental permission to transact on the website. When the user uses any of the services provided by Decathlon through the website, including but not limited to product reviews, the user will be subject to the rules, guidelines, policies, terms, and conditions applicable to such a service and will be deemed incorporated into these terms and conditions. These terms and conditions contain specific provisions to limit our liability. These terms and conditions have been set out in capital letters. Users should pay particular attention to these terms since they may limit your ability to recover losses that you may incur in connection with your use of the website.
1. “Decathlon”,“we”,“us” or “our” ; means Decathlon South Africa Sports (Pty) Ltd;
2. “items” ; means the products that the user has chosen while constructing their respective online shopping carts;
3. “order” ; means the collective items that the user has purchased and paid for on the website;
4. “products” ; means all products and services listed on the website for purchase,including but not limited to delivery, sport apparel and nutrition products;
5. “user”, “you”, “your” ; means the user of this website and its services;
6. “website” ; means www.decathlon.co.za/
We reserve the right to change these terms and conditions from time to time by changing them on the website, although no such change will affect any order you have already placed with us. It is your responsibility to familiarize yourself with the most recent terms and conditions every time you enter the website or place an order. If you do not accept our terms and conditions of use, you may not access our website or use any of the services available on the website.
You may not access this website for any purpose other than for utilizing the services offered on it in the normal manner. You must not access our site for the purpose of redistributing or otherwise using any of our content for your own business purposes unless you are expressly licensed thereto by us in writing. You may not use your access to this website in a manner that would bring us or our business into disrepute. Furthermore, you may not access this site for unlawful purposes or use it in a manner which infringes our rights or the rights of any other person or restricts or inhibits the use or enjoyment of this website by any other person. In this regard, you must comply with the laws, regulations and codes of conduct applicable to your use of this website.
ACCESS TO THE WEBSITE SERVICES IS PROVIDED TO YOU FREE OF CHARGE. RELIANCE AND USE OF THE WEBSITE, CONTENT AND SERVICES ARE THEREFORE AT YOUR OWN RISK. IN NO EVENT WILL WE BE HELD LIABLE TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND IN CONTRACT, DELICT (INCLUDING NEGLIGENCE) STATUTE OR OTHERWISE ARISING IN CONNECTION WITH YOUR RELIANCE ON OR USE OF THE WEBSITE OR THE CONTENT OR SERVICES PROVIDED, SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY LAW OR THE CONTRARY IS EXPRESSLY STATED.
Conditions of website use
To be able to buy any products from the website, the user warrants the following:
- The user is at least 18 years of age, or
- The user is transacting under the supervision and monitoring of a legal guardian should the user be a minor, and
- The user will only transact on our website after having thoroughly read the terms and conditions.
The user agrees to use our products and services according to the sport that the product was manufactured to perform in, and use the service in accordance to the applicable laws and policies. If the user has a Decathlon account, the user is responsible for the information provided on the account and agrees that by uploading information into the account, all the information provided is current, accurate and correct. The user agrees to provide accurate, complete and current information and will not impersonate a third party or misrepresent themselves.
User's account and registration obligations
Users are free to use the website without having registered thereon. You will, however, be required to register on www.decathlon.co.za should you wish to transact on our website If you are already registered on the website you will be required to provide log in details when you wish to make a new purchase from the website, after having logged-off your previous session. When you use the website and/or send emails (or any forms of communication) to Decathlon, you acknowledge that you are communicating with Decathlon using electronic records. In turn, Decathlon may also communicate with you through email and other forms of communication in response to any of your queries. You will be held liable for the maintenance of all confidentiality of your username and password for your Decathlon account. You will also be responsible for all activities that occur on the website under your username.
Price and payment.
The website operates as a separate business unit to the Decathlon physical stores and therefore prices of products displayed on the website may differ from those displayed in store. All products are quoted in South African Rands and include VAT. Delivery costs are excluded from the price of products quoted on our website and will be automatically calculated and added to your final basket amount due once you have chosen your method of delivery. The website contains a large number of products, therefore, at times, despite our best efforts, some of the products listed on the website may be incorrectly priced. Upon realizing that the actual price of the product is less than the amount the user has paid, we will charge the user the actual price and refund the outstanding balance.
Delivery costs can change at any time but will not affect a user who has already paid for delivery. Payments for orders must be made by debit or credit cards via Pay U, SID, and EFT. The website does not accept payment made through gift cards and/or vouchers. As soon as your payment is validated, we will begin to arrange your order. Should we find that your order is short in stock, we will notify you and you will be presented with the opportunity to choose between requesting a refund or choosing another item worth the same value as the item that has run out of stock.
Decathlon uses external delivery partners to deliver the orders country wide. We do not deliver outside the borders of South Africa. Orders cannot be delivered to P.O Box or similar addresses.
Click and Collect
Should the user select click and collect as the method of delivery from our website, the user will be required to collect their parcel from the Decathlon store that they have requested the click and collect order from. Click and Collect orders will be ready for collections within 2 days after validation of payment.
Risk and ownership
ITEMS ORDERED WILL BE AT YOUR OWN RISK FROM THE TIME OF DELIVERY OR COLLECTION. All couriered products above the amount of R1000 will be insured with the courier company. Should you incur damage to your order because of the gross negligence of either Decathlon, its agents, delivery partners or other authorized representatives, your order will be fully reimbursed or you will receive a new order free of charge.
Ownership of the items ordered will pass to you on delivery or collection provided that full payment for the products has been received by Decathlon.
The content posted on the website is subject to property rights protected under intellectual property laws, including, but not limited to, designs, trademarks, domain names, patents, know-how, software or database rights. Decathlon and its relevant affiliates retain ownership of all content displayed on the website and any associated rights.
Limitation of liability
THE USER HEREBY AGREES AND UNDERSTANDS THAT, FROM TIME TO TIME, DECATHLON AND/OR DECATHLON’S AFFILIATES MAY HAVE TO TEMPORARILY SUSPEND ACCESS TO THE WEBSITE FOR TECHNICAL REASONS. THE USER ACKNOWLEDGES THE CHARACTERISTICS AND LIMITATIONS INHERENT WITH THE INTERNET. THEREFORE, DECATHLON CANNOT BE HELD LIABLE FOR:
- Loss of data
- Software malfunction and the consequence of computer virus, computer bug, anomaly or failure or,
- Damage to the user's computer.
ALL ORDERS ARE SUBJECT TO AVAILABILITY. WE MAKE THE BEST EFFORT POSSIBLE TO ENSURE THAT ADVERTISING INFORMATION IS CORRECT AT THE TIME OF PUBLISHING. HOWEVER, IF MISTAKES OR INACCURACIES OCCUR WE WILL MAKE EFFORTS TO ENSURE THAT ANY ERRORS ARE RECTIFIED. COLOURS DISPLAYED ARE SIMILAR TO THE ACTUAL COLOUR OF THE PRODUCTS, BUT COULD DIFFER SLIGHTLY IN CERTAIN CASES.