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Decathlon Policies & Programmes

We pride ourselves on the quality of our products and our dedication to customer satisfaction. We design all our products keeping in mind your sports journey. Quality is at the heart of everything we do. So if you are having second thoughts we will take it back, subject to the terms and conditions contained herein. We take back everything we make within 30 days for non-Decathlon membership card customer and 365 days for Decathlon membership card holders. The returning products should have the tags be attached and the products have not been used at all, not even once. To summarise:

1. Requests for returns must be logged within 30 days of the delivery date

  • Decathlon membership card holders can log a return request within 365 days of delivery.
  • Non-Decathlon membership customers can log a return request within 30 days of delivery.

2. Kindly expect delays with collections and exchanges in the festive trading period (15 December to 12 January). Many service providers do not operate during festive season and we rely on them to execute returns.

3. Items must be in a re-sellable condition. The store team will inspect the product prior to proceeding with the exchange or refund. If the product does not meet the standards of exchange and refund conditions, the team will advise.

4. Item/s must be in their original packaging, with labels attached, undamaged.

THE FOLLOWING ITEMS ARE NOT RETURNABLE:

  1. Underwear
  2. Helmets - please make use of the size guide on the web page to help.
  3. Bra Tops - please make use of the size guide on the web page to help.
  4. Swimming costumes.
  5. Sporting equipment/apparel that has been used.

GENERAL INFORMATION

“We” are Decathlon South Africa Sports (Pty) Ltd, and “us” and “our” have a corresponding meaning herein. We are a private company incorporated in accordance with the laws of the Republic of South Africa with registration number: 2015/118486/07. Our primary address is located at Decathlon Bryanston, corner William Nicol Drive and Wedgewood Link Road, Bryanston, 2191 and we will accept service of all legal documents here. Our telephone number is +27 104 937 400. “Product(s)” means any goods or other products that are made available in our stores or on our website.

WARRANTY COVERAGE

Products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them (“Decathlon Product”) have a minimum guarantee of two years. Decathlon warrants each of these Decathlon Products against defects in materials and workmanship (“defects”) for the warranty period, computed from the date of receipt of the Product by you (“warranty”). You will be able to see the guarantee per Product (“warranty period”) in stores and online on www.decathlon.co.za.

Please ensure that you retain your purchase receipt as it will be necessary for you to exercise your warranty rights. In order to successfully make use of our guarantees you will be required to use the Product:

  1. For its intended sport and in accordance with its intended purpose.
  2. In accordance with the Product description and within its limitations. If you are unsure, you can check the price placard in store or please consult one of our sales assistants. You can also go onto our website at www.decathlon.co.za to see the Product description.

If a Product is replaced during the warranty period, the replacement Product will be warranted for the remainder of the warranty period of the original Product. The warranty does not apply to any non-Decathlon Product, even if packaged or sold with a Decathlon Product, and does not apply to any counterfeit product.

LIMITATION OF WARRANTY

THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. WE DO NOT WARRANT THAT WE WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PRODUCE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT.

This warranty is only extended to the original purchaser or a gift recipient of a Product. NB: Before you deliver your Product for warranty service, it is your responsibility to empty your Products and verify that you have not left any object or item in the Product, such as in its pockets. We are not responsible for any items left in Products sent to us for repair or replacement.

CONSUMER PROTECTION ACT

If the Product is not protected by the Decathlon warranty as set out above you are still protected by the Consumer Protection Act, 68 of 2008, as amended, (“the Consumer Protection Act”). All of our guarantees operate concurrently with and not in addition to the implied six month warranty period provided for in the Consumer Protection Act.

CONDITIONS OF RETURNS

You have 30 days to return a Product for any reason provided that the Product is in its original condition and preferably if the Product is in its original packaging and is unused. You are required to submit your till slip as proof of purchase in order to achieve the return. If you do not have your till slip we will not be able to complete the return but we may permit a replacement of the Product for equal value. In order to effect a return on a bank card you must present the same card that was used to make the purchase. Unfortunately, we will not be able to do a refund if you do not have the same card that was used to make the purchase. In case of a manufacturing defect, we will take the Product back, no questions asked.

Unfortunately, we will not be able to accept a return of Products and the warranty will not apply to Products–

  1. that are deemed to be damaged on purpose or not properly maintained;
  2. that have defects caused by accident, neglect, abuse, misuse, misapplication or non-Decathlon Products;
  3. that have defects caused by exposure to extreme natural conditions, liquids or gases;
  4. that are stained from any substance;
  5. that have defects caused by handling by third parties (postal services, airlines, etc.);
  6. that have defects caused by service (including repairs) performed by anyone other than a Decathlon authorized representative;
  7. where the Product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type or origin of the Products.
  8. that have been partially or entirely disassembled or altered;
  9. used outside of their intended sport and/or purpose;
  10. used beyond the restrictions of that Product;
  11. that have degraded from normal wear and tear;
  12. that are perishable goods such as food and drinks;
  13. that cannot be returned for public health reasons, including but not limited to, undergarments, costumes or helmets.

After the expiry of the implied 6 month warranty period, based on our assessment (condition of the product and length/frequency of use), we retain the right to accept or refuse the return, and in the case of a return, will choose the adapted solution (repair, exchange, partial or full refund). We reserve the right to effect a partial refund only, if the Product is not returned in its original packaging or if it has been used to an extent where we are unable to resell the Product.

LIMITATION OF DAMAGES

WE ARE NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY DELICT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

PRODUCT REPLACEMENT

In the event that a Product qualifies for a replacement but the Product is no longer available, we will substitute the Product for a same price Product chosen by you. If the Product is irreparable and cannot be exchanged for an identical Product, you may be provided with a credit note or refund. When a Product or part is exchanged, any replacement item becomes your property and the replaced item becomes our property. When a refund is given, the returned Product becomes our property.

Delivery Return at store Pickup from home Charges
Click & Collect Yes No Free
Home delivery Yes Yes Free

TERMS OF USE DECATHLON

  1. INTRODUCTION
  2. FEATURES OFFERED BY THE WEBSITE
  3. CONDITIONS OF USE
  4. DEPOSIT OF CONTENT ON THE WEBSITE
  5. CONDUCT ON THE WEBSITE
  6. GOODS ORDERED
  7. INTELLECTUAL PROPERTY
  8. LIMITATION OF LIABILITY
  9. CONTROL OF CONTENT SUBMITTED BY THE USER
  10. DISPUTES
  11. GENERAL INFORMATION

1. INTRODUCTION

1.1. This Website can be accessed at https://www.decathlon.co.za/ and is owned by Decathlon South Africa Sports (Pty) Ltd, a company duly incorporated in terms of the company laws of France with registration number 2015/118486/07 and its affiliates (i.e. any company in which Decathlon Société Anonyme owns, directly or indirectly, at least 10% of the share capital and/or voting rights) collectively, referred to as the “Decathlon Group”). In turn, the Website is operated by Decathlon South Africa Sports Proprietary Limited (“Decathlon”, “We”, “Us” and “Our”), a subsidiary of Decathlon Société Anonyme and a member of Decathlon Group.

1.2. The terms of use set out herein (“Terms of Use”) apply in addition to Our privacy policy (“Privacy Policy”), which may be accessed at https://www.decathlon.co.za/content/149-legal-documents. These Terms of Use are entered into between Decathlon and every person that visits the Website (“You”, “Your” or “User”). For purposes of these Terms of Use, the User and Decathlon shall hereinafter collectively be referred to as the “Parties”.

1.3. You may not access this Website for any purpose other than for utilizing the services offered on it in the normal manner. You must not Use the Website in any manner of form, in whole or in part for the purpose of redistributing or otherwise using any of our content for your own or another’s business purposes unless you are expressly licensed thereto by us in writing.

1.4. For the purposes hereof, the term "Use", “Used” and “Using” includes accessing the Website and all transactions and/or browsing via the Website, regardless of the device, type and place of connection used to access the Website (computer, tablet or Smartphone), connection type (private connection, connection to a third party or public Wi-Fi) and the place of connection (from South Africa or abroad).

1.5. By continuing to Use the Website, You agree to be bound by these Terms of Use and Our Privacy Policy, and You hereby accept. You understand that these Terms of Use may change from time to time. As such, the Terms of Use applicable shall be those terms in force as at the date of Use of the Website. It is Your responsibility to familiarize Yourself with the most recent terms and conditions every time you enter the Website. If you do not accept Our terms and conditions of use, You may not access our Website or use any of the services available on the Website.

2. FEATURES OFFERED BY THE WEBSITE

2.1. The Website allows the User:

  1. To find goods and services (collectively, the “Goods”) offered by Decathlon;
  2. To conduct online purchases;
  3. To publish consumer reviews on Goods sold by Decathlon and reviews on services offered by Decathlon;
  4. To participate in various games and competitions provided by Decathlon.

2.2. The abovementioned list is provided for information purposes only. Decathlon reserves the right to add or remove features offered by the Website, either temporarily or permanently, without the consent of or notification to the User.

3. CONDITIONS OF USE

3.1. The Website is intended for adult South African consumers. Minors are required to seek the assistance of their parents or legal guardians should they wish to browse and/or make purchases on the Website. Decathlon and/or Decathlon Group shall not be held liable for any claim arising out of the incorrect or improper Use of the Website.

3.2. Access to the features provided by the Website as listed in clause 2, may be subject to the creation of an account requiring the disclosure of personal information about the User. Should You elect to register as a User on the Website, You will be required to provide Us with personal information which may include, without limitation, to the following:

  • name and surname;
  • email address;
  • physical address;
  • gender;
  • mobile number; and
  • date of birth.

3.3. The User agrees to provide accurate, complete and current information as to his/her identity and shall not impersonate any third party or misrepresent either himself/herself. To the extent that You impersonate any third party and/or misrepresent Yourself, Decathlon reserves the right to suspend or delete Your account.

3.4. When You use the Website and/or send emails (or any forms of communication) to Decathlon, you acknowledge that you are communicating with Decathlon using electronic records. In turn, Decathlon may also communicate with you through email and other forms of communication in response to any of your queries.

3.5. You will be held liable for the maintenance of all confidentiality of Your username and password for Your Decathlon account. You will also be responsible for all activities that occur on the Website under your username.

3.6. Please refer to Our Privacy Policy document for information on how Decathlon will manage and protect Your personal data (which shall include Your personal information, and has the meaning as set out in the Protection of Personal Information Act No. 4 of 2013 (“POPI”) (“Data”). View Privacy.

3.7. We have made every effort to ensure that the information on our products displayed in Our stores, in Our promotional material, on Our Website, or any other form of communication to You, is accurate. However, we do not warrant or guarantee the accuracy, completeness, or reliability of this information. To the fullest extent permitted by law, we disclaim all liability for any errors or omissions in the information provided and shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of, or reliance on, such information. We encourage you to verify any information before relying on it, and we reserve the right to make corrections and updates at any time without notice.

3.8. While We use Our best endeavours to ensure that the image representing the product, the features, descriptions and specifications pertaining to the product are correct, the actual product may be subject to variations in appearance as the packaging may differ over time, or colour representation in marketing material may depend on the medium on which the image is displayed.

3.9. In the event that We identify an inadvertent and obvious error in the product description, price, or image, We will not be obliged to provide the affected product to You. We will correct and notify You of any errors as soon as reasonably practicable.

3.10. Prices displayed on products or anywhere on our website and digital channels are indicative of the pricing in your selected store of choice. While every care is taken to avoid incorrect pricing in-store, on the website and digital channels, pricing errors may occur from time to time.

3.11. We reserve the right to discontinue or change the specifications of our Products and Services from time to time without notice.

3.12. Where a service is rendered by a third party, We may nevertheless invoice you for their services to ensure a single contact point and to ensure a smooth customer journey. However please note that when services are performed by a third party (even if We invoice you directly), We will not be liable for the obligations of a third party – You will only have a claim against the service provider directly.

4. UPLOADING OF CONTENT TO THE WEBSITE

4.1. In order to facilitate interaction between Users, the Website may offer certain services for uploading Content on the Website. For purposes of these Terms of Use “Content” is defined as anything submitted by the User from time to time on the Website, such as text, comments, pictures, photos, videos, or any other type of file regardless of its content or form.

4.2. The User is responsible for anything that may occur in his/her name and from his/her computer terminal. The User undertakes to notify Decathlon immediately, in the event that he/she has reason to believe that his/her username or e-mail address is/or may be known by an unauthorized person. Decathlon accepts no responsibility/liability whatsoever should any claims arise as a result of the Use of personal data of a User by an unauthorized third party.

5. CONDUCT ON THE WEBSITE

5.1. The User agrees when using the Website not to:

  • 5.1.1. commit any illegal act or violate any law, ordinance or regulation;
  • 5.1.2. remove or collect personal information of other Users of the Website by any means;
  • 5.1.3. retrieve, save or exploit any content for any purpose, without prior authorisation;
  • 5.1.4. Post Content that will give rise to any claims of infringement, invasion of privacy or publicity, or infringe on any rights and/or interests of any third party, or give rise to any claims whatsoever;
  • 5.1.5. Store, broadcast or publish any defamatory, unlawful, harmful, abusive, racist, hateful, revisionist, indecent Content or anything that may infringe on the intellectual property, proprietary rights or privacy rights of third parties.
  • 5.1.6. Store, distribute or publish any information revealing, directly or indirectly, political, philosophical or religious opinions, trade union membership, health condition or sexual orientation of any person, including himself/herself;
  • 5.1.7. Add content to the account of a third party;
  • 5.1.8. Do anything that could restrict or inhibit the use or enjoyment of this Website by any other person;
  • 5.1.9 Impersonate a third party and/or publish any personal information to a third party; and
  • 5.1.10. store, distribute or publish any element that may infringe, directly or indirectly, the interests of Decathlon and/ or Decathlon Group and/or any other person.

5.2. More generally, the User agrees to refrain from any behavior that may be contrary to the values of Decathlon and/or Decathlon Group and/or sporting ethics.

6. GOODS ORDERED

The Website operates as a separate business unit to the Decathlon’s physical stores, therefore prices of products displayed on the website may differ from those displayed in store. All products are quoted in South African Rands and include VAT. Delivery costs are excluded from the price of products quoted on Our website and will be automatically calculated and added to your final basket amount due once you have chosen your method of delivery.

All orders will be subject to availability of products.

As soon as Your payment is validated, we will begin to arrange your order. Should we find that Your order is short in stock, we will notify You and you will be presented with the opportunity to choose between requesting a refund or choosing another item worth the same value as the item that has run out of stock.

Goods ordered will be at Your own risk from the time of delivery or collection. Ownership of the items ordered will pass to you on delivery or collection provided that full payment for the products has been received by Decathlon.

7. INTELLECTUAL PROPERTY

7.1. Content Posted on the Website
The Content posted on the Website is subject to property rights protected under intellectual property laws, including, inter alia, copyright, designs, trademarks, domain names, patents, know-how, software or database rights. Both Decathlon and the Decathlon Group and its partners retain ownership of all such Content displayed on the Website and any associated rights. Visit Website

7.2. Content posted by Users

7.2.1. Any Content published by You on the Website may be subject to property rights, intellectual property rights, image rights or other rights. Such Content shall remain the property of the User, subject to the User granting Decathlon and the Decathlon Group a worldwide, non-exclusive, perpetual, royalty free, fully-paid and irrevocable license to use, publish, display, reproduce, modify, edit, sub-license or otherwise use the Content for the purposes forth in these Terms of Use.

7.2.2. You acknowledge, agree and warrant that You possess all necessary rights and authorizations to any Content published by You on the Website. By such a publication on the Website, Users are aware of potential liability as a publisher of content within the meaning of the law.

7.2.3. Should You upload any Content in breach of clause 5.1.6, Decathlon shall terminate Your profile with immediate effect in accordance with clause 8.

7.2.4. By uploading any Content onto the Website, You accept that Your name may, from time to time, be associated with such Content.

8. LIMITATION OF LIABILITY

Limitation of Decathlon and Decathlon Group’s liability

8.1. Access to and use of the Website is at the sole risk of the User. You accept that, from time to time, the Website may contain links to third party websites (“Third Party Links”). By clicking on these Third Party Links, You acknowledge that Decathlon and/or Decathlon Group cannot guarantee the contents thereof. In these circumstances, You agree to access these Third Party Links at Your own risk. Accordingly, Decathlon and/or Decathlon Group shall not be held liable for any damages resulting from any access to and/or use of third party websites via the Website including any information it may contain.

8.2. The User hereby agrees and understands that, from time to time, Decathlon and/or Decathlon Group may have to temporarily suspend access to the Website for technical reasons, including, but not limited to maintenance. As such, You accept that these interruptions may occur from time to time, and waive any claim You may have in this regard.

8.3. You hereby acknowledge the characteristics and limitations inherent with the Internet, which shall include, without limitation, to technologies regarding response time, technical performance, the risk of interruption and, more generally, any risk involved in the transmission of any Data. As such, Decathlon and/or Decathlon Group cannot be held liable for :

  • 8.3.1. Information available on the Website not posted by Decathlon and/or the Decathlon Group;
  • 8.3.2. Any malfunction of the network that may prevent the proper functioning of the Website;
  • 8.3.3. Loss of any Data;
  • 8.3.4. Any software malfunction;
  • 8.3.5. The consequences of any computer virus, computer bug, anomaly or failure; and
  • 8.3.6. Any damage to the User’s computer.

8.2. Furthermore, Decathlon shall not be held liable for any Content that is edited/manipulated by any third party (including any or other user).

8.3. DECATHLON is not required to exercise prior control/scrutiny over the quality, safety, truth or accuracy of the Content posted by Users.

8.4. We shall not be liable to You or any other person in contract, delict (including for negligence) or otherwise:

  • 8.4.1. For any amount in respect of any damage or loss arising from the consequences of Your Use of or reliance on the Website the Content or the services provided, viruses received by You via the Website or of Our failure to provide the Website; or
  • 8.4.2. for any economic losses or damages, any indirect, special or consequential loss (including (without limitation) loss of data, goodwill or reputation or any wasted expenditure) including but not limited to losses arising from Your Use of or reliance on the Website or through any viruses; or
  • 8.4.3. for any failure to perform Our obligations or failure to perform Our obligations properly as a result of Our being prevented from doing so by an event beyond Our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines or other equipment; the failure of third party suppliers to comply with their obligations to Us; fire; flood or storm).
  • 8.4.4. Each provision of this clause operates separately. If any part is held by a court to become unenforceable due to voidness, invalidity, illegality or unlawfulness, then the other parts shall be severable and shall still apply in their entirety.

8.5. By using the Website, You agree to indemnify and hold harmless Decathlon and/or Decathlon Group for any damages, costs and expenses, direct and indirect, resulting from, without limitation:

  • 8.5.1. any third party claims relating to any Content posted by You on the Website;
  • 8.5.2. any activity or participation on the Website by You which is contrary to these Terms of Use and/or Privacy Policy, including activities of a fraudulent nature; and
  • 8.5.3. any other violation of these Terms of Use not specifically mentioned herein.

8.6. Decathlon alerts the User about the need to publish Content in accordance with the ethical values of sport and the Decathlon Group.

9. CONTROL OF CONTENT SUBMITTED BY THE USER

9.1. Decathlon may terminate any registration and/or remove any profile and/or any Content or information posted on the Website, and prohibit the use and/or access to the Website, should the User breach any of these Terms of Use, at the sole discretion of Decathlon, or for technical reasons. This modification or deletion may occur immediately without prior notice or warning, at any time.

9.2. You have the option to remove Content posted on the Website. To do so, You must file an application for withdrawal of the Content by email at the following address: [email protected] This request must be accompanied by identifying information of said Content. Decathlon cannot guarantee that the removal of Content from the Website will also result in its permanent deletion from all servers or the removal thereof from existing commercial communications. User acknowledges that Decathlon does not commit to the immediate removal of the content, taking into consideration the time needed to process the request and/ or technical or operational constraints.

10. DISPUTES

Any dispute arising from or in connection with these Terms of Use shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

11. GENERAL INFORMATION

11.1. Decathlon’s information is as follows:

  • 11.1.1. Full name: Decathlon South Africa Sports, a private company duly incorporated in terms of the Company laws of South Africa, registration number 2015/118486/07
  • 11.1.2. Main business: RETAIL OF SPORT GOODS
  • 11.1.3. Physical address for receipt of legal service (also postal and street address): Cnr Wedgewood Link Road, and William Nicol Drive, Bryanston, 2191
  • 11.1.5. Phone number: 010 822 1590
  • 11.1.6. Official email address: [email protected]

2-YEAR WARRANTY ON ALL OUR DECATHLON PRODUCTS

Here at Decathlon, we don’t feel it’s enough for just us to be proud of our products, we want you to share this pride. That’s why with our 2-year warranty (starting from the date of sale) we will replace any defective item that does not live up to our standards of quality and unbeatable value.

There’s more. For equipment and apparel that is designed to last, we’ve created schemes that fit accordingly. This includes our lifetime warranty on metal bike frames, the 10-year warranty on table tennis tables and hiking backpacks, and a 5-year warranty on carbon bike frames, fitness machines, and inflatable tents.

5-YEAR WARRANTY ON ALL OUR FITNESS MACHINES, INFLATABLE TENTS, AND CARBON BIKES

Whether you’re at home, on the road, or at a campsite, we promise our schemes will be there to support you every step of the way. With a 5 year warranty across fitness machines, carbon bike frames, and inflatable tents, you can feel confident in getting the very best from our innovative technology.

FITNESS MACHINES

When transforming your space into a home gym, we know the importance of owning equipment you can trust. That’s why with 5 years on metal parts and 2 years on parts and labor for both our maintenance and repairs and warranty schemes*, you’ll find the support you need, should you need it.

*Also includes spare parts available for 10 years.

INFLATABLE TENTS

As designers and users who love nature, we care about the durability of our products. The 5-year warranty means all our tents are designed to be repaired, with all spare parts and repairs of inflatable poles are available both at our workshops and online with a 2-year warranty.

CARBON BIKE FRAME

If you’re looking to go carbon with your bike choices, we also have a 5-year warranty for the frame and fork and 2 years for the parts.

Our Fitness Machine Range
Our Inflatable Tents Range
Our Bicycle Range

10-YEAR WARRANTY ON QUECHUA & FORCLAZ BACKPACKS AND PONGORI OUTDOOR TABLE TENNIS TABLES

We want to do everything we can to make you feel confident in our products. With our 10 year-warranty across backs and outdoor table tennis tables, we believe they’ll become firm favorites both in the great outdoors, and in your chosen place of play.

BACKPACKS

Expertly researched, tested, and designed to put the user first and built in an environmentally friendly way, there’s a lot to love about our backpacks. With our 10-year warranty, you’ll be able to either have your backpack repaired in one of our workshops or replaced with a similar model, meaning it’ll be with you for the long haul.

TABLE TENNIS TABLES

If you’ve bought an outdoor table tennis table from Decathlon, we want to make it as simple as possible for you to make the very most of it. Our 10-year warranty covers defects on the table, except for those resulting from normal wear and abnormal use conditions. Upon presentation of a sales receipt, we will exchange the defective parts or table tennis table.

Discover Our Backpack Range
Discover Our Table Tennis Range

LIFETIME WARRANTY ON ALL METAL BIKE FRAMES

We believe that a relationship between a rider and their Decathlon bike should be a long-lasting one. That’s why with our lifetime warranty, we make it simple for you to replace all metal frames and forks, handlebars, and stems.

The term of this Limited Lifetime Warranty runs from the date of registration for the lifetime of the product. Any claim under this Limited Lifetime Warranty may only be made in the country where the DECATHLON bike was purchased. Only the original registered owner of the bike may benefit from this Limited Lifetime Warranty. This Limited Lifetime Warranty shall not extend to any Decathlon bike that is purchased second hand or that is purchased from anyone other than DECATHLON.

Important Information

Any damage or failure caused by misuse or professional use (delivery service or rental for example) of the DECATHLON frame which would not constitute normal use is excluded from this Limited Lifetime Warranty. For the avoidance of doubt normal use is using the Decathlon frame or bike in a manner which DECATHLON considers inappropriate. This Limited Lifetime Warranty does not cover: normal wear and tear, professional or rental use, poor maintenance, improper assembly, labor charges, installation of parts or accessories not recommended or intended to be combined with the DECATHLON frame or relevant DECATHLON bike parts, bending or denting of the DECATHLON frame or relevant DECATHLON bike parts, damage caused by a collision. DECATHLON shall not have any liability under this warranty for any incidental or consequential damages. This Limited Lifetime Warranty is assured by DECATHLON only, no person including any DECATHLON authorized seller is permitted to make a representation or warranty on behalf of DECATHLON, and DECATHLON excludes any liability for any such representation or warranty.

This Limited Lifetime Warranty does not affect your statutory rights. Any reference to DECATHLON under this warranty shall be construed as a reference to DECATHLON SOUTH AFRICA Ltd.

Discover Our Bicycle Range

COMPETITION TERMS & CONDITIONS

  1. Decathlon South Africa Sports (Pty) Ltd, registration number: 2015/118486/07 ("Decathlon") is the promoter of this competition.
  2. Participation in this promotional competition constitutes acceptance of the promotional competition rules and participants agree to abide by the rules.
  3. This promotional competition is open to all persons legally residing in South Africa, who are 18 years old or older, who are in possession of a valid South African identity document, passport or document with proof of South African residency, except any director, member, partner, employee, agent or consultant of Decathlon, the marketing service providers or any person who directly or indirectly controls or is controlled by this entity, including their spouses, life partners, business partners or immediate family members. Persons who are younger than 18 years old must be assisted by their parent and/or legal guardian for their entry to be valid.
  4. This promotional competition starts on 27 March to 10 April at 12am. Any entries received after the closing time and date will not be considered.
  5. To enter, participants will be required to:
    • 5.1. Be a Decathlon South Africa Loyalty Member
    • 5.2. Place an order online or
    • 5.3. Shop in one of our retail stores i.e. Decathlon Bryanstan, Centurion, Mall of Africa or Roodepoort
  6. Participants can enter multiple times.
  7. The prize is the below: There will be 1 winner who will receive a Decathlon South Africa Sports Voucher worth R15000 only. The voucher is subject to Decathlon South Africa's standard gift card terms and conditions.
  8. The winner of the Gift card Giveaway will be selected through an automated random draw process. This selection will be based on compliance with the giveaway terms outlined in the official rules. All entries that meet the eligibility criteria will be considered for the draw. Additionally, The draw will be conducted using a random selection tool to ensure fairness and impartiality in the winner selection process.
  9. Winners will be announced on FRIDAY, 01 MAY at 4PM through INSTAGRAM LIVE STREAM and will be notified via EMAIL where the winner will be required to verify their details. Once their details are verified, Decathlon will notify the winner via email.
  10. The winner shall be able to redeem the prize by Collection at our Bryanston store/Delivery depending on winner's location. The winner will be required to provide their names, ID numbers and contact details to Decathlon.
  11. Any prize not redeemed for any reason within 30 (thirty) days of notification will be forfeited, and a new prize winner will be selected.
  12. Decathlon reserves the right to name winners publicly. By entering this promotional competition, prize winners agree to the publication of their names by Decathlon.
  13. Neither Decathlon, its agents, associated companies, nor any directors, officers or employees of such, shall be liable for any loss or damage, whether direct, indirect, consequential or otherwise whether as a result of any negligent act or omission or any default on the part of Decathlon or otherwise arising from any cause whatsoever, which may be suffered by the participant or any other persons in relation to this competition.
  14. By participating in this promotion, each participant hereby consents to the processing of his or her personal information and to the use of such personal information for the purpose of future communications from Decathlon to the participant; provided that the participant shall be entitled at any time to opt out of such communications by contacting Decathlon via email at [email protected]. All personal information will be processed in accordance with the applicable data protection legislation including the Protection of Personal Information Act, 4 of 2013. Please review Decathlon's privacy policy which can be found at www.decathlon.co.za for more information about the use of your information.
  15. Decathlon shall not be responsible for any lost, damaged, delayed, incorrect or incomplete entries for any reason whatsoever.
  16. Decathlon shall not be responsible for the failure of any technical element relating to this promotional competition that may result in an entry not being successfully submitted.
  17. Decathlon reserves the right to disqualify any winner if fraud or cheating is suspected, including without limitation, through the manipulation of code or otherwise frequently falsifying data.
  18. The prizes are not exchangeable for cash and are not transferable.
  19. Any costs or expenses incurred in respect of items not specifically included in the prizes are for the winners own account. Decathlon, and its affiliates if applicable, will not be responsible for any other expenses which the winner may incur as a result of their acceptance and/or use of a prize, whether foreseen or not.
  20. To the extent that any taxes, duties, levies or other charges may be levied on a prize by the State or any other competent government or regulatory body, the winner/s will be liable therefor, and Decathlon will not increase the value of the prize/s to compensate for such charges.
  21. Decathlon reserves the right to use the images taken of the winners for publicity purposes in any manner they deem fit, without remuneration being made payable to the winners. However, a winner has the right to object to these images being used by written notification to Decathlon at, Decathlon Bryanston, corner Wedgewood Link Road and William Nicol Drive, Bryanston, Sandton, 2191 or via email to: [email protected].
  22. Decathlon shall have the right to change or terminate the promotional competition immediately and without notice, if deemed necessary in their opinion and if circumstances arise outside of their control. In the event of such change or termination, all participants agree to waive any rights that they have in respect of this promotional competition and acknowledge that they will have no recourse against Decathlon or their agents.
  23. In the event that the prize is not available despite Decathlon's reasonable endeavours to procure the prize, Decathlon reserves the right to substitute prizes of equal value.
  24. Although Decathlon has taken care to make sure that the prizes are of good quality, Decathlon does not give any warranties about the prizes and you agree to accept the prizes "as is". Subject to applicable law, you also indemnify Decathlon and its agents against any damages that anyone may suffer as a result of the prize/s or this competition, including consequential and economic loss.
  25. The election of the winner is final and no correspondence will be entered into.
  26. A copy of these terms and conditions are available and can be downloaded from www.decathlon.co.za. For all queries in respect of this promotion, please contact Decathlon directly on its Facebook / Instagram inbox / [email protected].
Loyalty Programme Banner Loyalty Programme Mobile Banner Last updated on October 2024

1. INTRODUCTION

Please read these terms and conditions together with our privacy policy (available on www.Decathlon.co.za) very carefully. The Customer Loyalty Membership Program (“Programme”) is operated by Decathlon South Africa Sports (Pty) Ltd (registration number 2015/118486/07) (“Decathlon”; “we”; “our”; “us”). Our registered address is corner Wedgewood Link Road and Winnie Mandela Drive, Bryanston, Sandton, 2191 and we will accept service of all legal documents here. Should you have any queries concerning these terms and conditions or the Programme, please contact us on: 010 493 7400 or [email protected].

By creating an account on the Decathlon website: www.Decathlon.co.za (the “website”) or otherwise signing up to join the Programme and using the related services, you agree to the current terms and conditions set out on this page and Decathlon’s privacy policy. Decathlon’s privacy policy is hereby incorporated by reference into these Programme.

Decathlon reserves the right, without notice and at its sole and absolute discretion to change and update these Programme terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions that apply to your membership. Such changes will take effect when they are published. These terms and conditions contain specific provisions to limit Decathlon’s liability, allocated risk or liability to you or act as an acknowledgement of certain facts by you.

If you do not accept these terms and conditions you will not be able to participate in or benefit from the Programme. If you continue to participate in the Programme or use the related services, you will be deemed to have accepted the amended terms and conditions.

You will become a member of the Programme when you sign up and create an account on the website or when you register in-store.

You agree to our terms of use and to receive information from us relating to our products and services. You will share certain personal information and give consent to us processing your personal information in order to provide services to you, in accordance with the terms set out herein and in our privacy policy.

2. WHO CAN JOIN THE PROGRAMME?

To join the Programme you must be (a) 18 years or older with legal capacity; (b) be in possession of a valid South Africa ID; passport; or other proof of legal residency in South Africa; (c) provide us with your latest email address and cell phone number.

Business to business and wholesale buyers are excluded from participating in the Programme.

By joining the Programme, you confirm that you are eligible to become a Programme member (the “Member”).

3. HOW DO YOU SIGN UP?

To join the Programme and become a Member, you must create an online Decathlon account on the following website: www.Decathlon.co.za. You may also join the Programme in any of the Decathlon stores.

Joining the Programme is free of charge, with the exception of any internet connection or mobile data costs, which may be incurred by you when accessing and using the www.Decathlon.co.za website and/or the Decathlon application. Such extra costs are the sole responsibility of each Member.

Each Member can only register for the Programme once. The Programme membership is strictly personal and cannot benefit another person. The Member may neither give nor lend their electronic membership card to a third party. In case of doubt, Decathlon reserves the right to request a proof of ID to verify the identity of the Member and, where the identity check produces unsatisfactory results, Decathlon may decide not to award loyalty points or other benefits linked to the Programme membership.

4. WHAT ARE THE BENEFITS OF SIGNING UP?

Membership card
An electronic membership card will be emailed to each new Member upon completion of their registration. The card can also be accessed via the Decathlon application and on the www.decathlon.co.za website. The card is personal and non-transferrable, and each Member undertakes to use it according to the terms and conditions of the Programme.

Returns policy
Members can benefit from Decathlon 365-day returns policy, the conditions of which are available in Decathlon stores and online on the Decathlon Returns Policy | Decathlon website.
All of your purchases from Decathlon will be stored in one place that you can refer to. You will have product traceability for warranty support.

Earning loyalty points
Members earn 1 point per R20 spent on their purchase of products sold by Decathlon in one of the participating Decathlon stores or on the www.Decathlon.co.za website (the “Product”). Decathlon may within its discretion, offer other mechanisms to earn points from time to time. In some cases, loyalty points can take up to 48 hours to assign to your profile. You can review the benefits and additional ways to earn loyalty points in the Programme here.

To collect loyalty points for purchases of Products made in participating Decathlon stores, Members must either scan their membership card at the checkout, or present it to a Decathlon store employee, at the time of each purchase. Decathlon will be under no obligation to award any loyalty points retrospectively after the purchase. In the event of a technical, system(s) or network failure as well as system upgrades, loyalty rewards allocations will not be processed and/or issued retrospectively.

If you return a Product and request a full or partial refund from Decathlon the loyalty points corresponding to the refunded amount will be deducted from your loyalty points balance.

Decathlon reserves the right to exclude certain goods and/or services from the Programme.

Decathlon reserves the right to change this loyalty points earning mechanism and the associated benefits at its sole discretion at any time, without giving a reason or a prior notice.

Decathlon is under no circumstances required to allocate any loyalty points for purchases made prior to the Member joining the Programme and/or prior to the effective date from when the Programme enabled Members to earn loyalty points.

Your online loyalty points profile will reflect all your point balances.

Loyalty points are valid for 24 months from the date of earning the points.

One-off offers and short-term missions
Decathlon may run one-off commercial offers and short-term missions allowing Members to earn additional loyalty points.

Converting loyalty points into a voucher
Once a Member has earned sufficient loyalty points he/she has the option of converting these points into a Decathlon voucher in the following increments –

  • 150 points converts R150 voucher
  • 300 points converts to R350 voucher
  • 500 points converts to R600 voucher

Loyalty points can only be converted into vouchers in the amounts listed above. Members must have at least the corresponding points available to convert them into a voucher.

Vouchers are valid for 12 months from the date of issue. To convert loyalty points into a voucher, Members must log in to their online Decathlon account and follow the instructions provided in the loyalty points section.

The voucher must be used only by the Member of the Programme who is a Decathlon account holder and who has earned loyalty points under their Decathlon account and who has triggered the creation of the voucher. That Member may use the voucher for purchases in Decathlon stores only, in accordance with these terms and conditions. Vouchers can be redeemed for all valid in-store purchases. Vouchers cannot be redeemed on the Decathlon website.

The voucher is non-transferable and only the Member redeeming their loyalty points is entitled to use it in accordance with these terms and conditions.

Purchase of gift cards, services, home delivery, package delivery and any other non-product related transactions are excluded will not earn any loyalty points for their purchase.

Neither the vouchers nor the other mechanisms to redeem the loyalty points in the Programme can be transferred, duplicated or sold and they have no cash value. Neither the promotional code nor the discount can be combined with any other discounts, codes or promotions.

Other advantages
Decathlon may provide further offers and benefits at its sole discretion from time to time. Decathlon reserves the right to supplement the benefits included in the Programme, in particular with services offered by internal and/or external parties.

These advantages are subject to the specific conditions of the Programme and to the conditions of any applicable third party terms. These benefits may vary depending on the store chosen by the Member when registering and/or creating their online Decathlon account. You can change your store preference on your online profile.

Personalised offers
Members may receive personalised offers from Decathlon if they have opted in to receive email and marketing communication from Decathlon. These personalised offers may include important information about the lifecycle of their points and rewards, special communications for benefits updates.

Promotional competitions
Members of the Programme will automatically be entered into selected promotional competitions after meeting the promotional entry requirement (like purchasing a participating product).

Only Members of the Programme will qualify as winners of the aforesaid competitions. In the event that you are removed as a Member of the Programme, for whatever reason, your entry will be removed from the relevant promotional competition.

5. HOW DO YOU USE MY PERSONAL DATA?

Decathlon is processing your personal information as set out in the Decathlon’s Privacy Policy available on the Decathlon website.

The deletion or destruction of your personal information may result in the termination of your participation in the Programme as we may no longer be able to provide the service to you.

By accepting the terms and conditions as set out herein, you confirm that you are aware of the information that is being collected by us and the purpose for which the information is collected.

6. HOW CAN I UPDATE MY PERSONAL INFORMATION?

Each Member is responsible for the accuracy of their personal data shared with Decathlon. Members can update their personal information by logging in to the online Decathlon account on the website.

You will at all times be in a position to request, where necessary, the correction, destruction or deletion of your personal information. Decathlon will process your request as soon as reasonably possible. For more information on this, please see our privacy policy.

7. HOW AND WHY DOES DECATHLON COLLECT INFORMATION ABOUT ME?

Decathlon obtains information from –

  • you when you make use of any of its direct marketing channels and/or services relating to the Programme when, for example you fill in an application or other form, submit a request, conduct a transaction in a Decathlon store or website, or enter promotional competitions relating to the Programme;
  • people and entities that Decathlon uses to provide services to it. This may include communication and data hosting services, processing and management services;
  • any other persons you have permitted to provide information to Decathlon; and
  • platforms using anonymised data from outside Decathlon which have been designed to give us a better understanding of you and your needs and preferences in an anonymous manner without sharing any of your personal information. This will only be used to create a better personalised offering for you and not for any purpose not in line with these terms and conditions.

Certain communications may be sent to you via different channels including email, SMS or WhatsApp. Please make sure that we always have your correct contact details to ensure that you receive your offers and communications. We cannot accept responsibility if you do not receive certain offers and communications because you provided us with incorrect contact details.

By signing up for the Programme you consent that Decathlon may record, use and hold the following types of information about you:

  • All information contained in the forms or other documentation you submit to Decathlon and any other subsequent information or details you update or provide afterwards. This may include your name, contact details, age and identity/passport number, transaction records;
  • Information Decathlon uses to process the application you submit to it to become a member of the Programme;
  • Details of your preferences concerning Decathlon’s products and services when participating in the Programme across all of Decathlon’s platforms and channels;
  • Other demographic and lifestyle information which is derived from your shopping patterns; and
  • Details of when you contact Decathlon and when Decathlon contacts you. This includes for example electronic mail addresses, telephone numbers you contact Decathlon from and the content of the communications with Decathlon (which may be recorded).

Your information is needed for the following purposes:

  • To process your application to become a member of the Programme. This may include confirming your identity and contact details;
  • To keep a record of all of your transactions with Decathlon as well as provide you with a digital receipt of your purchases;
  • To enable you to make returns without your physical receipt;
  • To take such actions as may be required to enable and improve your use of Decathlon’s services;
  • To build a personalised profile for you to ensure that you do not receive an excessive amount of marketing communications and to create specialised offers based on your shopping habits. Analysing information like this helps us to ensure that we do the best possible job of meeting your needs;
  • To make sure that the information Decathlon receives and records about you is and remains accurate, complete and up to date;
  • To conduct market research and data analysis, understand your preferences, learn more about the products and services that you are interested in and improve the products and services Decathlon offers you;
  • To inform and provide you with the chance to use products, services and benefits Decathlon offers and believes may be of interest to you (to the extent that Decathlon is legally permitted to do so);
  • To issue promotional codes and discounts to selected customers at Decathlon’s sole discretion, these promotional codes and discounts are to be used in accordance with conditions set out in the relevant communication; and
  • For such other purposes as you may agree to or as may otherwise be legally permitted whether to protect Decathlon’s or your interests or those of Decathlon’s suppliers and other customers.

8. DIRECT MARKETING

If you have agreed that we may contact you for marketing purposes on your chosen communications channels, we may send you promotional offers for products, services and/or events which may be of interest to you.

If, at any time, you wish to withdraw your consent to the aforementioned receipt of direct marketing communications, you will be entitled to do so by contacting our customer relations team on [email protected].

If you have opted-in to receive direct marketing communications, you may opt out from any of the communication channels, either when you first subscribe to become a member of the Programme or at any time thereafter. When Decathlon sends you additional communications you can opt-out by exercising the opt out function on the channel used to communicate with you, alternatively you may contact our customer relations team on [email protected].

9. RETENTION OF PERSONAL INFORMATION

Decathlon may retain your information collected for as long as you are registered as a member of the Programme or to engage you as a Decathlon customer for up to 3 years after you have requested us to delete your profile, or longer, if required to do so by law.

10. YOUR RIGHTS REGARDING YOUR INFORMATION

You have a right to know what information Decathlon retains about you and to whom it has disclosed such information, for more information on this please contact us on [email protected].

You also have the right to ask Decathlon to correct or delete any information it holds about you. This may be because the information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading. It remains your responsibility to inform Decathlon of any changes to your personal information.

Please note that Decathlon is only able to fulfil your request where permitted to do so by law and provided that doing so does not unreasonably prejudice its legitimate interests or those of any third party.

You are entitled, in terms of the Protection of Personal Information Act 4 of 2013, to submit a complaint to the Information Regulator in the prescribed manner and form if you suspect interference with your personal information by us. The contact details of the Information Regulator for this purpose are: [email protected].

11. LIABILITY

You hereby indemnify the Decathlon Group, Decathlon, it affiliates, its employees and/or agents of any liability for any failure to perform or delay in performance caused by events outside of the reasonable control of Decathlon (for example strikes, trade disputes, accident, computer failure, breakdowns, power failures, shortages affecting Decathlon or Decathlon’s usual sources of supply or Decathlon’s means of delivery of the products or services), save to the extent that such liability cannot be excluded by applicable law.

Neither Decathlon, its agents, associated companies, nor any directors, officers or employees of such, shall be liable for any loss or damage, whether direct, indirect, consequential or otherwise arising from any cause whatsoever, which you or a third party may suffer regarding your participation in the Programme.

Decathlon shall not be responsible for any lost, damaged, delayed, incorrect or incomplete applications for any reason whatsoever.

Decathlon shall not be responsible for the failure of any technical element relating to the Programme which may result in a benefit not being successfully redeemed.

In the event that Decathlon is found to be liable in respect of any claim(s) in connection with the Programme or any related benefit, its liability will not exceed the monetary value of the benefit in question, regardless of the reason for its liability, whether it stems from contract, statute or delict, save to the extent that such liability cannot be excluded by applicable law.

12. TERMINATION OF THE PROGRAMME

Decathlon reserves the right to terminate the Programme in its entirety and at its sole discretion, at any time and without giving a reason. Decathlon will make reasonable efforts to notify all the relevant Programme Members in advance. Upon any such a Programme termination, all loyalty points will be permanently lost with no option of recovery or reimbursement by Decathlon.

Decathlon may, at any time, decline to issue, withdraw, cancel or terminate an individual Decathlon membership account and/or remove an account holder where Decathlon reasonably believes that the account and/or the account holder has been associated with theft, misconduct, abusive or offensive behaviour or with supplying false or misleading information to Decathlon.

13. GENERAL

Decathlon shall have the right to change or terminate the Programme and omit certain goods or services from it, immediately and without notice, if deemed necessary in its opinion or if circumstances arise outside of its control. In the event of such change or termination, you agree to waive any rights that you may have in respect of the Programme and acknowledge that you will have no recourse against Decathlon or its agents.

Decathlon reserves the right to close any Member’s account that has been inactive for a period of 12 consecutive months.

Members, who notice any suspicious or fraudulent activity in relation to their Programme membership account and/or card, must notify Decathlon about it immediately, failing which any such an activity will be attributed directly to the Member on the grounds specified in the paragraph below

In the event that a Member does not comply with the current terms and conditions of the Programme, uses the Programme in bad faith or if Decathlon detects any fraudulent use or abuse of the Programme by the Member or any third party, Decathlon reserves the right to cancel the respective Programme membership at its sole discretion. As a result, the Member will no longer be able to benefit from the loyalty points acquired during the Programme membership. For the avoidance of the doubt, Decathlon will not be liable for any losses or compensation in this regard.

These terms and conditions will be subject to and interpreted under the laws of the Republic of South Africa and the South African courts will have exclusive jurisdiction over any claim arising in connection herewith.

Decathlon reserves the right to disqualify any claim if fraud is suspected, including without limitation, through the manipulation of code or otherwise frequently falsifying data.

You must provide Decathlon with true and accurate information. If you have given incorrect information, Decathlon reserves the right to decline your application or cancel your membership.

You may not assign or otherwise transfer all or any part of your rights or obligations under these terms and conditions. You agree that Decathlon may, in its sole and absolute discretion, transfer and assign all or part of its rights and obligations under these terms and conditions to one or more third parties chosen by it.

If any clause or sentence in these terms and conditions is held by a court of law to be void, illegal or unenforceable, the remaining provisions hereof will not be affected and will remain of full force and effect.

Please do not reproduce or use the information on our channels other than to learn more about our products and services.

For any questions or complaints relating to your Programme membership, please contact our customer support via the Customer Service website or email to [email protected]. The Programme is a free service associated with the Decathlon customer account. Members wishing to unsubscribe can do so by opting out on their Decathlon profile or by contacting our customer support via [email protected]. As soon as you unsubscribe from the Programme and delete your online DECATHLON account, your loyalty points and rewards will be permanently deleted with no option of recovery.