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RETURN POLICY
PRIVACY POLICY
WEBSITE TERMS AND CONDITIONS

Return policy

We pride ourselves on the quality of our products and our dedication to customer satisfaction. We design all our products keeping in mind your sports journey. Quality is at the heart of everything we do. So if you are having second thoughts we will take it back, subject to the terms and conditions contained herein. We take back everything we make within 30 days for non-Decathlon membership card customer and 365 days for Decathlon membership card holders. The returning products should have the tags be attached and the products have not been used at all, not even once. To summarise:

1. Requests for returns must be logged within 30 days of the delivery date

  • Decathlon membership card holders can log a return request within 365 days of delivery. 
  • Non-Decathlon membership customers can log a return request within 30 days of delivery.

2. Kindly expect delays with collections and exchanges in the festive trading period (15 December to 12 January). Many service providers do not operate during festive season and we rely on them to execute returns.

3. Items must be in a re-sellable condition. The store team will inspect the product prior to proceeding with the exchange or refund. If the product does not meet the standards of exchange and refund conditions, the team will advise.

4. Item/s must be in their original packaging, with labels attached, undamaged

The following items are not returnable:

1. Underwear 
2. Helmets - please make use of the size guide on the web page to help 
3. Bra Tops - please make use of the size guide on the web page to help .
4. Swimming costumes
5. Sporting equipment/apparel that has been used 

General information

“We” are Decathlon South Africa Sports (Pty) Ltd, and “us” and “our” have a corresponding meaning herein. We are a private company incorporated in accordance with the laws of the Republic of South Africa with registration number: 2015/118486/07. Our primary address is located at Decathlon Bryanston, corner William Nicol Drive and Wedgewood Link Road, Bryanston, 2191 and we will accept service of all legal documents here. Our telephone number is +27 104 937 400. “Product(s)” means any goods or other products that are made available in our stores or on our website.

Warranty Coverage

Products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them (“Decathlon Product”) have a minimum guarantee of two years. Decathlon warrants each of these Decathlon Products against defects in materials and workmanship (“defects”) for the warranty period, computed from the date of receipt of the Product by you (“warranty”). You will be able to see the guarantee per Product (“warranty period”) in stores and online on  www.decathlon.co.za

Please ensure that you retain your purchase receipt as it will be necessary for you to exercise your warranty rights. In order to successfully make use of our guarantees you will be required to use the Product:

1. For its intended sport and in accordance with its intended purpose .

2. In accordance with the Product description and within its limitations. If you are unsure, you can check the price placard in store or please consult one of our sales assistants. You can also go onto our website at  www.decathlon.co.za to see the Product description

If a Product is replaced during the warranty period, the replacement Product will be warranted for the remainder of the warranty period of the original Product. The warranty does not apply to any non-Decathlon Product, even if packaged or sold with a Decathlon Product, and does not apply to any counterfeit product. 

Limitation of warranty

THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. WE DO NOT WARRANT THAT WE WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PRODUCE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT.

This warranty is only extended to the original purchaser or a gift recipient of a Product. NB: Before you deliver your Product for warranty service, it is your responsibility to empty your Products and verify that you have not left any object or item in the Product, such as in its pockets. We are not responsible for any items left in Products sent to us for repair or replacement.  

Consumer protection Act

If the Product is not protected by the Decathlon warranty as set out above you are still protected by the Consumer Protection Act, 68 of 2008, as amended, (“the Consumer Protection Act”). All of our guarantees operate concurrently with and not in addition to the implied six month warranty period provided for in the Consumer Protection Act.

Conditions of returns

You have 30 days to return a Product for any reason provided that the Product is in its original condition and preferably if the Product is in its original packaging and is unused. You are required to submit your till slip as proof of purchase in order to achieve the return. If you do not have your till slip we will not be able to complete the return but we may permit a replacement of the Product for equal value. In order to effect a return on a bank card you must present the same card that was used to make the purchase. Unfortunately, we will not be able to do a refund if you do not have the same card that was used to make the purchase. In case of a manufacturing defect, we will take the Product back, no questions asked.
Unfortunately, we will not be able to accept a return of Products  and the warranty will not apply to Products–

1. that are deemed to be damaged on purpose or not properly maintained;

2. that have defects caused by accident, neglect, abuse, misuse, misapplication or non-Decathlon Products;

3. that have defects caused by exposure to extreme natural conditions, liquids or gases;

4. that are stained from any substance;

5. that have defects caused by handling by third parties (postal services, airlines, etc.);

6. that have defects caused by service (including repairs) performed by anyone other than a Decathlon authorized representative;

7. where the Product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type or origin of the Products.

8. that have been partially or entirely disassembled or altered;

9. used outside of their intended sport and/or purpose;

10. used beyond the restrictions of that Product;

11. that have degraded from normal wear and tear;.

12. that are perishable goods such as food and drinks;

13. that cannot be returned for public health reasons, including but not limited to, undergarments, costumes or helmets.

After the expiry of the implied 6 month warranty period, based on our assessment (condition of the product and length/frequency of use), we retain the right to accept or refuse the return, and in the case of a return, will choose the adapted solution (repair, exchange, partial or full refund). We reserve the right to effect a partial refund only, if the Product is not returned in its original packaging or if it has been used to an extent where we are unable to resell the Product.

Limitation of damages

WE ARE NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY DELICT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

Product replacement

In the event that a Product qualifies for a replacement but the Product is no longer available, we will substitute the Product for a same price Product chosen by you. If the Product is irreparable and cannot be exchanged for an identical Product, you may be provided with a credit note or refund. When a Product or part is exchanged, any replacement item becomes your property and the replaced item becomes our property. When a refund is given, the returned Product becomes our property.

Delivery

Return at store

Pickup from home

Charges

Click & Collect

Yes

No

Free

Home delivery

Yes

Yes

Free

Privacy Policy

(Version effective as of 1 July 2020)

General

This privacy policy (the “policy”) describes the principles and practices that apply to the collection and use of personal information that Decathlon South Africa Sports (Pty) Ltd or its affiliates (“Decathlon”, “we” or “us”) collects from or through www.decathlon.co.za (the “website”) from individuals (“user”, “you” or “your”). Decathlon is committed to safeguarding any personal information that the user shares with it. Moreover, this policy applies to all personal information, whether it was provided to us through our website, mobile applications or through any other form of communication such as email, telephone, or otherwise. Our primary address is located at Decathlon Bryanston, corner William Nicol Drive and Wedgewood Link Road, Bryanston, 2191 and we will accept service of all legal documents here. You can also contact us via email on: [email protected]This policy forms part of our agreement with you. You should read it along with the terms and conditions that apply to use of the website or any other Decathlon services. From time to time we may have to amend this policy to accommodate changes in our business or services or if legal requirements change. It is your responsibility to check that you have read the latest version every time you enter the website or place an order.

Consent

We collect information that you voluntarily provide to us, including when you communicate with us via forms, emails, social media platforms or other channels and when you respond to our communications or requests for information. By using the website you are consenting to Decathlon processing your personal information in accordance with applicable law. Processing of your personal information may be done by Decathlon or on behalf of Decathlon by third parties as set forth in this policy. By using the website, you agree to the terms of this policy as updated from time to time.

We will only process your personal information for lawful purposes relating to our business if the following circumstances apply –

·        If you have consented to the processing thereto;

·        If processing is required to process a transaction;

·        If the processing is needed to create, use or protect a right or obligation in law;

·        If the processing is for statistical or research purposes;

·        If the information was made public by you; or

·        If the processing is required by law.

What information do we collect and how do we collect it?

When the user visits the website we collect information about the respective device that the user is using. This includes but is not limited to device and log information .

We may also obtain your information from (i) affiliates, (ii) business partners, (iii) regulatory authorities, (iv) credit reporting agencies, (v) service providers, (vi) attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements, (vii) payment processing service providers, merchants, banks and other persons that assist with the processing of your payment instructions, (viii) law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime, (ix) participating partners, whether retail or online, in our customer loyalty programmes and (x) publicly available databases, in accordance with this policy.

User

First time users and/or returning users’ information may be collected through cookies and other technologies, such as information pertaining to a user’s online activity, the pages of our website that the user visits, search terms and any link which the user clicks. Should you choose to contact us for any reason via the website or through other channels, we may keep a record of your contact information as well the correspondence between you and Decathlon. We may also obtain your information from affiliates, business partners, regulatory authorities, credit reporting agencies, service providers and publicly available databases, in accordance with this policy. We may collect information from other sources, such as social media platforms that share information about how you interact with our social media content and any information gathered through these channels will be governed by the privacy settings, policies and/or procedures of the applicable social media platform, which we strongly encourage you to review. We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so.

Registered user

Users can only purchase goods and services after they register on the website. After registration, the user becomes a “Registered User” or “Buyer”. In order to become a Registered User you are required to submit certain personal information on the website, including your name, surname, phone number, email address, payment information, and shipping address. If you are making a purchase on www.decathlonpro.co.za you may be required to share more personal information including, your identity number, address, tax status and information about criminal convictions. Buyers purchasing a product for delivery to a third party are required to disclose the contact information and shipping address of the third party in question. You must obtain consent from the third party before submitting their information.

Why do we collect your information?

We use your personal information for legitimate business purposes as permitted by law, to:

1.       Help you navigate through our website;

2.       Assist you to complete a payment on the website;

3.       Process your payment card details on order to complete a purchase;

4.       Process your order;

5.       Deliver your order;

6.       Interact with our users (advise on stock availability, delivery costs, deal with queries, concerns or complaints). We will not use your information for direct marketing purposes without your express consent;

7.       Communicate directly with you should you have any queries regarding our products or services;

8.       Better understand our users’ needs and improve the services we offer you;

9.       Carry out statistical and other analysis to identify potential markets and trends, evaluate and improve our business (this includes improving existing and developing new products and services); and

10.       Disclose your information to the relevant authorities when we have legal duty to do so.

In terms of orders placed on www.decathlonpro.co.za, personal information may be collected in order to verify (i) the good reputation of the Buyer as well as the Buyer’s,(ii) compliance with applicable anti-corruption and trade control laws, and (iii) to ensure that the Buyer is not a sanctioned person as identified on a list of sanctioned persons maintained by the United Nations, France, the European Union, the United States or any other jurisdiction to which the Buyer or Decathlon may be subject. 

Without your personal information, we will not be able to provide or continue to provide you with the products or services that you require.

How do we use your information

We will not use any personal information for any intention other than the one stated herein. We may be obliged to share personal information to third parties such as our delivery partners, payment merchants and consultants should this be required to process a transaction, such as payment processing, refunds and deliveries. Decathlon outsources its delivery services. As such, the user’s home address may be shared with the delivery suppliers to enable door-to-door delivery or locker deliveries. When making payment on the website the payment is validated by a third party for security purposes. When users make payments on the website, they choose our payment partners who collect payment information on our behalf and provide us with feedback about the status of your payment

Lawful extent

We may use or share your personal information:

1.       To protect Decathlon and/or the website;

2.       To establish or exercise our legal rights;

3.       To respond to a breach of our website terms of use when we believe it is appropriate to protect the property and rights of Decathlon or a third party, the safety of our company, and our customers; and/or

4.       To prevent, take action against, or stop fraudulent, illegal, unethical, or legally actionable activity in connection to our website, or products; and/or

5.       For other purposes as you may consent to or as may otherwise be lawfully permitted, including for purposes of protecting Decathlon’s and/or your legitimate interests and that of our suppliers and customers.

With whom do we share your information?

We may ask other organizations to provide support services to us. When we do this, they have to agree to our privacy policies if they need access to any personal information to carry out their services. We may disclose your personal information to the following third parties:

1. Professional advisers, judicial, regulatory and law enforcement bodies.

2. A third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or part of our business, whether by merger, acquisition, re-organization or otherwise.

Service providers

We may share your information with third parties to perform and provide services to Decathlon, including but not limited to:.

1.  Hosting and maintaining the website;

2.  Technical support

3.   Database management;

4.   Bank card and payment processing;

5.   Shipping and delivery;

6.   Communication regarding an order, complaint or query;

7.   Back office services;

8.   Tracking website activities;

9.    Marketing and distributing Decathlon products or services;

10.  Research; and/or

11.  Web analytics and optimization.

Business partners

We may team up with other companies (“business partners”) to offer certain promotions. Should the user decide to participate in the promotions, the personal information collected from the relevant subsite will be collected by both Decathlon and the business partner(s) participating in the promotion. We will use that information in accordance with this policy, and our business partner will use the information according to its own privacy policy. We will share your personal information with these third parties, but only to the extent necessary to perform these functions and provide the related services. 

We will use that information in accordance with this policy, and our business partner will use the information according to its own privacy policy. We recommend that you always read the privacy and security notices of these business partners.

Cross Border Sharing

We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:

·        Where your personal information will be adequately protected under the other country’s laws or an agreement with the third-party recipient;

·        Where the transfer is necessary to enter into, or perform, under a contract with you or a contract with a third party that is in your interest;

·        Where you have consented to the transfer; and/or

·        Where it is not reasonably practical to obtain your consent and the transfer is in your interest.

This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country, or if the other country’s laws provide better protection, the other country’s laws would be agreed to and applied.

TAKE NOTE: As the Decathlon S.E group operates in several countries, your personal information may be shared within the Decathlon S.E group entities in other countries and processed in those countries. For example, Decathlon South Africa receives technical support, assistance and development services for the websites from Decathlon entities situated in other countries that have access to South Africa’s website and customer information for this purpose.

We may share your personal information with these third parties, but only to the extent necessary to perform these functions and provide the related services.

 

Processing Information about Persons Related to a Jurist Person or Person Purchasing

If you are a juristic person, such as a company or close corporate, we may collect and use personal information relating to the juristic person’s directors, officers, employees, beneficial owners, partners, shareholders, members, authorised signatories, representatives, agents, partners, customers and other persons related to the juristic person (“related persons”)

If you provide the personal information of related persons to us, you warrant that the related person is aware that you are sharing their personal information with us, and that the related person has consented thereto.

We may process the personal information of related person’s as stated in this policy, thus references to “you”, “your” or “user” in this policy will include related persons. 

Direct Electronic Marketing

If permission is given, Decathlon may use your personal information to inform you about its products, services, special officers and important communication about our business operations.

We may share information with you by post, telephone, SMS, WhatsApp, email or on social media channels. In all cases, you can request us to stop sending marketing communications to you at any time by changing your “my communication choices” on your online profile or by sending an email to [email protected]. 

Cookie Policy

What are cookies?

A cookie is a small text file stored on your device by the website you are visiting. It helps the website to remember information about your device and how you use the website. We use this information to make your visit to the website as easy and useful as possible.

What we use cookies for

We use cookies for session management, user device identification and classification, traffic routing, and analytics.

What happens if you disable your cookie functionality?

Clearing or disabling cookies may limit your website functionality and some of the services available on our websites may not work properly. 

 Your rights

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing. You have the right to:

1.      ask what personal information we hold about you;

2.       ask what information was sent to our suppliers, service providers or any other third party;

3.       ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;

4.       unsubscribe from any direct marketing communications we may send you;

5.        object to the processing of your personal information.

It can take us up to 21 days to respond to your request. If you want us to delete all personal information we have about you, you will probably have to terminate all agreements you have with us. We cannot maintain our relationship with you without having some of your personal information. We can refuse to delete your information if we are required by law to keep it or if we need it to protect our rights.

Security

We will strive at all times to ensure that your records will always be protected against unauthorized or accidental access, processing or loss. We maintain this commitment to data security by implementing appropriate reasonable technical and organizational measures to safeguard and secure your information. You can play a role in protecting your information by never sharing your username or password with anyone or submitting it to a website you don’t recognise. Always log off after a web session and change your password regularly. Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.

Legal disclaimer

Decathlon reserves the right to disclose the user’s personal information to government bodies, exchanges and other regulatory bodies should Decathlon be required to do so by law. The website may contain links to external websites (i.e. tracking parcels). Decathlon cannot be held liable for the privacy policies of third parties, therefore, we recommend that you always read the privacy and security notices on these business partners. Decathlon updates its policies on a continual basis and can do so without informing the user. Users should review this policy frequently as the amended policy will be the policy governing Decathlon procedures and not the previous policies. When communicating with us, users should provide accurate and relevant personal information. This is important because we will use this information to deliver products to you, refund your money, communicate with you about your order or the other reasons . Should the customer want to update or change their personal information, they can do so on their own by making said updates on their online accounts required to make a purchase on our website. For further information please send an email to   [email protected]

TERMS OF USE DECATHLON

1. INTRODUCTION

2. FEATURES OFFERED BY THE WEBSITE

3. CONDITIONS OF USE

4. DEPOSIT OF CONTENT ON THE WEBSITE

5. CONDUCT ON THE WEBSITE

6. GOODS ORDERED

7. INTELLECTUAL PROPERTY

8. LIMITATION OF LIABILITY

9. CONTROL OF CONTENT SUBMITTED BY THE USER

10. DISPUTES

11. GENERAL INFORMATION

1. INTRODUCTION

1.1. This Website can be accessed at [ https://www.decathlon.co.za/] and is owned by Decathlon South Africa Sports (Pty) Ltd, a company duly incorporated in terms of the company laws of France with registration number 2015/118486/07 and its affiliates (i.e. any company in which Decathlon Société Anonyme owns, directly or indirectly, at least 10% of the share capital and/or voting rights)
collectively, referred to as the “Decathlon Group”). In turn, the Website is operated by Decathlon South Africa Sports Proprietary Limited (“Decathlon”, “We”, “Us” and “Our”), a subsidiary of Decathlon Société Anonyme and a member of Decathlon Group.

1.2. The terms of use set out herein (“Terms of Use”) apply in addition to Our privacy policy (“Privacy Policy”), which may be accessed at https://www.decathlon.co.za/content/149-legal-documents- These Terms of Use are entered into between Decathlon and every person that visits the Website (“You”, “Your” or “User”). For purposes of these Terms of Use, the User and Decathlon shall hereinafter collectively be referred to as the “Parties”.

1.3. You may not access this Website for any purpose other than for utilizing the services offered on it in the normal manner. You must not Use the Website in any manner of form, in whole or in part for the purpose of redistributing or otherwise using any of our content for your own or another’s business purposes unless you are expressly licensed thereto by us in writing.

1.4. For the purposes hereof, the term "Use", “Used” and “Using” includes accessing the Website and all transactions and/or browsing via the Website, regardless of the device, type and place of connection used to access the Website (computer, tablet or Smartphone), connection type (private connection, connection to a third party or public Wi-Fi) and the place of connection (from South Africa or abroad).

1.5. By continuing to Use the Website, You agree to be bound by these Terms of Use and Our Privacy Policy, and You hereby accept. You understand that these Terms of Use may change from time to time. As such, the Terms of Use applicable shall be those terms in force as at the date of Use of the Website.  It is Your responsibility to familiarize Yourself with the most recent terms and conditions every time you enter the Website. If you do not accept Our terms and conditions of use, You may not access our Website or use any of the services available on the Website.

2. FEATURES OFFERED BY THE WEBSITE

2.1. The Website allows the User:

2.1.1. To find goods and services (collectively, the “Goods”) offered by Decathlon;

2.1.2. To conduct online purchases;

2.1.3. To publish consumer reviews on Goods sold by Decathlon;

2.14. To participate in various games and competitions provided by Decathlon.

2.2. The abovementioned list is provided for information purposes only. Decathlon reserves the right to add or remove features offered by the Website, either temporarily or permanently, without the consent of or notification to the User.

3. CONDITIONS OF USE

3.1. The Website is intended for adult South African consumers. Minors are required to seek the assistance of their parents or legal guardians should they wish to browse and/or make purchases on the Website. Decathlon and/or Decathlon Group shall not be held liable for any claim arising out of the incorrect or improper Use of the Website.

3.2. Access to the features provided by the Website as listed in clause 2, may be subject to the creation of an account requiring the disclosure of personal information about the User. Should You elect to register as a User on the Website, You will be required to provide Us with personal information which may include, without limitation, to the following:

3.2.1. name and surname;

3.2.2. email address;

3.2.3. physical address;

3.2.4. gender;

3.2.5. mobile number; and

3.2.6. date of birth.

3.3. The User agrees to provide accurate, complete and current information as to his/her identity and shall not impersonate any third party or misrepresent either himself/herself. To the extent that You impersonate any third party and/or misrepresent Yourself, Decathlon reserves the right to suspend or delete Your account.

3.4. When You use the Website and/or send emails (or any forms of communication) to Decathlon, you acknowledge that you are communicating with Decathlon using electronic records. In turn, Decathlon may also communicate with you through email and other forms of communication in response to any of your queries.

3.5. You will be held liable for the maintenance of all confidentiality of Your username and password for Your Decathlon account. You will also be responsible for all activities that occur on the Website under your username

3.6. Please refer to Our Privacy Policy document for information on how Decathlon will manage and protect Your personal data (which shall include Your personal information, and has the meaning as set out in the Protection of Personal Information Act No. 4 of 2013 (“POPI”) (“Data”). View Privacy.

3.7.  COLOURS DISPLAYED ON THE WEBSITE ARE SIMILAR TO THE ACTUAL COLOUR OF THE PRODUCTS, BUT COULD DIFFER SLIGHTLY IN CERTAIN CASES. 

4. UPLOADING OF CONTENT TO THE WEBSITE

4.1. In order to facilitate interaction between Users, the Website may offer certain services for uploading Content on the Website. For purposes of these Terms of Use “Content” is defined as anything submitted by the User from time to time on the Website, such as text, comments, pictures, photos, videos, or any other type of file regardless of its content or form.

4.2. The User is responsible for anything that may occur in his/her name and from his/her computer terminal. The User undertakes to notify Decathlon immediately, in the event that he/she has reason to believe that his/her username or e-mail address is/or may be known by an unauthorized person. Decathlon accepts no responsibility/liability whatsoever should any claims arise as a result of the Use of personal data of a User by an unauthorized third party.

5. CONDUCT ON THE WEBSITE

5.1. The User agrees when using the Website not to:

5.1.1. commit any illegal act or violate any law, ordinance or regulation;

5.1.2. remove or collect personal information of other Users of the Website by any means;

5.1.3. retrieve, save or exploit any content for any purpose, without prior authorisation;

5.1.4. Post Content that will give rise to any claims of infringement, invasion of privacy or publicity, or infringe on any rights and/or interests of any third party, or give rise to any claims whatsoever;

5.1.5. Store, broadcast or publish any defamatory, unlawful, harmful, abusive, racist, hateful, revisionist, indecent Content or anything that may infringe on the intellectual property, proprietary rights or privacy rights of third parties.

5.1.6. Store, distribute or publish any information revealing, directly or indirectly, political, philosophical or religious opinions, trade union membership, health condition or sexual orientation of any person, including himself/herself;

5.1.7. Add content to the account of a third party;

5.1.8. Do anything that could restrict or inhibit the use or enjoyment of this Website by any other person;

5.1.9 Impersonate a third party and/or publish any personal information to a third party; and

5.1.10. store, distribute or publish any element that may infringe, directly or indirectly, the interests of Decathlon and/ or Decathlon Group and/or any other person .

5.2. More generally, the User agrees to refrain from any behavior that may be contrary to the values of Decathlon and/or Decathlon Group and/or sporting ethics.

6.  GOODS ORDERED

The Website operates as a separate business unit to the Decathlon’s physical stores, therefore prices of products displayed on the website may differ from those displayed in store. All products are quoted in South African Rands and include VAT. Delivery costs are excluded from the price of products quoted on Our website and will be automatically calculated and added to your final basket amount due once you have chosen your method of delivery.

All orders will be subject to availability of products.

As soon as Your payment is validated, we will begin to arrange your order. Should we find that Your order is short in stock, we will notify You and you will be presented with the opportunity to choose between requesting a refund or choosing another item worth the same value as the item that has run out of stock.

Goods ordered will be at Your own risk from the time of delivery or collection. Ownership of the items ordered will pass to you on delivery or collection provided that full payment for the products has been received by Decathlon.

7. INTELLECTUAL PROPERTY

7.1. Content Posted on the Website

The Content posted on the Website is subject to property rights protected under intellectual property laws, including, inter alia, copyright, designs, trademarks, domain names, patents, know-how, software or database rights. Both Decathlon and the Decathlon Group and its partners retain ownership of all such Content displayed on the Website and any associated rights. Visit Website 

7.2. Content posted by Users

7.2.1. Any Content published by You on the Website may be subject to property rights, intellectual property rights, image rights or other rights. Such Content shall remain the property of the User, subject to the User granting Decathlon and the Decathlon Group a worldwide, non-exclusive, perpetual, royalty free, fully-paid and irrevocable license to use, publish, display, reproduce, modify, edit, sub-license or otherwise use the Content for the purposes forth in these Terms of Use. 

7.2.2. You acknowledge, agree and warrant that You possess all necessary rights and authorizations to any Content published by You on the Website , By such a publication on the Website, Users are aware of potential liability as a publisher of content within the meaning of the law.

7.2.3. Should You upload any Content in breach of clause 5.1.6, Decathlon shall terminate Your profile with immediate effect in accordance with clause 8.

7.2.4. [By uploading any Content onto the Website, You accept that Your name may, from time to time, be associated with such Content ]

8. LIMITATION OF LIABILITY

Limitation of Decathlon and Decathlon Group’s liability

8.1. Access to and use of the Website is at the sole risk of the User. You accept that, from time to time, the Website may contain links to third party websites (“Third Party Links”). By clicking on these Third Party Links, You acknowledge that Decathlon and/or Decathlon Group cannot guarantee the contents thereof. In these circumstances, You agree to access these Third Party Links at Your own risk. Accordingly, Decathlon and/or Decathlon Group shall not be held liable for any damages resulting from any access to and/or use of third party websites via the Website including any information it may contain.

8.2. The User hereby agrees and understands that, from time to time, Decathlon and/or Decathlon Group may have to temporarily suspend access to the Website for technical reasons, including, but not limited to maintenance. As such, You accept that these interruptions may occur from time to time, and waive any claim You may have in this regard.

8.3. You hereby acknowledge the characteristics and limitations inherent with the Internet, which shall include, without limitation, to technologies regarding response time, technical performance, the risk of interruption and, more generally, any risk involved in the transmission of any Data. As such, Decathlon and/or Decathlon Group cannot be held liable for :

8.3.1. Information available on the Website not posted by Decathlon and/or the Decathlon Group;

8.3.2. Any malfunction of the network that may prevent the proper functioning of the Website;

8.3.3. Loss of any Data;

8.3.4. Any software malfunction;

8.3.5. The consequences of any computer virus, computer bug, anomaly or failure; and

8.3.6. Any damage to the User’s computer.

8.2. Furthermore, Decathlon shall not be held liable for any Content that is edited/manipulated by any third party (including any or other user). 

8.3. DECATHLON is not required to exercise prior control/scrutiny over the quality, safety, truth or accuracy of the Content posted by Users.

8.4. We shall not be liable to You or any other person in contract, delict (including for negligence) or otherwise:

8.4.1. For any amount in respect of any damage or loss arising from the consequences of Your Use of or reliance on the Website the Content or the services provided, viruses received by You via the Website or of Our failure to provide the Website; or

8.4.2. for any economic losses or damages, any indirect, special or consequential loss (including (without limitation) loss of data, goodwill or reputation or any wasted expenditure) including but not limited to losses arising from Your Use of or reliance on the Website or through any viruses; or

8.4.3. for any failure to perform Our obligations or failure to perform Our obligations properly as a result of Our being prevented from doing so by an event beyond Our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines or other equipment; the failure of third party suppliers to comply with their obligations to Us; fire; flood or storm).

8.4.4. Each provision of this clause operates separately. If any part is held by a court to become unenforceable due to voidness, invalidity, illegality or unlawfulness, , then the other parts shall be severable and shall still apply in their entirety.

8.5. By using the Website, You agree to indemnify and hold harmless Decathlon and/or Decathlon Group for any damages, costs and expenses, direct and indirect, resulting from, without limitation:

8.5.1. any third party claims relating to any Content posted by You on the Website;

8.5.. any activity or participation on the Website by You which is contrary to these Terms of Use and/or Privacy Policy, including activities of a fraudulent nature; and

8.5.1. any other violation of these Terms of Use not specifically mentioned herein.

8.6 Decathlon alerts the User about the need to publish Content in accordance with the ethical values of sport and the Decathlon Group.

9. CONTROL OF CONTENT SUBMITTED BY THE USER

9.1. Decathlon may terminate any registration and/or remove any profile and/or any Content or information posted on the Website, and prohibit the use and/or access to the Website, should the User breach any of these Terms of Use, at the sole discretion of Decathlon, or for technical reasons. This modification or deletion may occur immediately without prior notice or warning, at any time.

9.2. You have the option to remove Content posted on the Website. To do so, You must file an application for withdrawal of the Content by email at the following address: [email protected] This request must be accompanied by identifying information of said Content. Decathlon cannot guarantee that the removal of Content from the Website will also result in its permanent deletion from all servers or the removal thereof from existing commercial communications. User acknowledges that Decathlon does not commit to the immediate removal of the content, taking into consideration the time needed to process the request and/ or technical or operational constraints.

10. DISPUTES

Any dispute arising from or in connection with these Terms of Use shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

11. GENERAL INFORMATION

11.1. Decathlon’s information is as follows:

11.1.1. Full name: Decathlon South Africa Sports, a private company duly incorporated in terms of the Company laws of South Africa, registration number 2015/118486/07

11.1.2. Main business: RETAIL OF SPORT GOODS

11.1.3. Physical address for receipt of legal service (also postal and street address): Cnr Wedgewood Link Road, and William Nicol Drive, Bryanston, 2191

11.1.5. Phone number: 0104937400

11.1.6. Official email address: [email protected]

RETURN POLICY

Return policy

We pride ourselves on the quality of our products and our dedication to customer satisfaction. We design all our products keeping in mind your sports journey. Quality is at the heart of everything we do. So if you are having second thoughts we will take it back, subject to the terms and conditions contained herein. We take back everything we make within 30 days for non-Decathlon membership card customer and 365 days for Decathlon membership card holders. The returning products should have the tags be attached and the products have not been used at all, not even once. To summarise:

1. Requests for returns must be logged within 30 days of the delivery date

  • Decathlon membership card holders can log a return request within 365 days of delivery. 
  • Non-Decathlon membership customers can log a return request within 30 days of delivery.

2. Kindly expect with delays with collections and exchanges in the festive trading period (15 December to 12 January). Many service providers do not operate during festive season and we rely on them to execute returns.
3. Items must be in a re-sellable condition. The store team will inspect the product prior to proceeding with the exchange or refund. If the product does not meet the standards of exchange and refund conditions, the team will advise.
4. Item/s must be in their original packaging, with labels attached, undamaged 

The following items are not returnable:

1. Underwear
2. Helmets - please make use of the size guide on the web page to help 
3. Bra Tops - please make use of the size guide on the web page to help 
4. Swimming costumes 
5. Sporting equipment/apparel that has been used

General information

“We” are Decathlon South Africa Sports (Pty) Ltd, and “us” and “our” have a corresponding meaning herein. We are a private company incorporated in accordance with the laws of the Republic of South Africa with registration number: 2015/118486/07. Our primary address is located at Decathlon Bryanston, corner William Nicol Drive and Wedgewood Link Road, Bryanston, 2191 and we will accept service of all legal documents here. Our telephone number is +27 104 937 400. “Product(s)” means any goods or other products that are made available in our stores or on our website

Warranty Coverage

Products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them (“Decathlon Product”) have a minimum guarantee of two years. Decathlon warrants each of these Decathlon Products against defects in materials and workmanship (“defects”) for the warranty period, computed from the date of receipt of the Product by you (“warranty”). You will be able to see the guarantee per Product (“warranty period”) in stores and online on www.decathlon.co.za.

Please ensure that you retain your purchase receipt as it will be necessary for you to exercise your warranty rights. In order to successfully make use of our guarantees you will be required to use the Product:

1. For its intended sport and in accordance with its intended purpose.

2. In accordance with the Product description and within its limitations. If you are unsure, you can check the price placard in store or please consult one of our sales assistants. You can also go onto our website at decathlon.co.za to see the Product description

If a Product is replaced during the warranty period, the replacement Product will be warranted for the remainder of the warranty period of the original Product. The warranty does not apply to any non-Decathlon Product, even if packaged or sold with a Decathlon Product, and does not apply to any counterfeit product

Limitation of warranty

THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. WE DO NOT WARRANT THAT WE WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PRODUCE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT.

This warranty is only extended to the original purchaser or a gift recipient of a Product. NB: Before you deliver your Product for warranty service, it is your responsibility to empty your Products and verify that you have not left any object or item in the Product, such as in its pockets. We are not responsible for any items left in Products sent to us for repair or replacement.

Consumer protection Act

If the Product is not protected by the Decathlon warranty as set out above you are still protected by the Consumer Protection Act, 68 of 2008, as amended, (“the Consumer Protection Act”). All of our guarantees operate concurrently with and not in addition to the implied six month warranty period provided for in the Consumer Protection Act.

Conditions of returns

You have 30 days to return a Product for any reason provided that the Product is in its original condition and preferably if the Product is in its original packaging and is unused. You are required to submit your till slip as proof of purchase in order to achieve the return. If you do not have your till slip we will not be able to complete the return but we may permit a replacement of the Product for equal value. In order to effect a return on a bank card you must present the same card that was used to make the purchase. Unfortunately, we will not be able to do a refund if you do not have the same card that was used to make the purchase. In case of a manufacturing defect, we will take the Product back, no questions asked.
Unfortunately, we will not be able to accept a return of Products  and the warranty will not apply to Products–

1. that are deemed to be damaged on purpose or not properly maintained;

2. that have defects caused by accident, neglect, abuse, misuse, misapplication or non-Decathlon Products;

3. that have defects caused by exposure to extreme natural conditions, liquids or gases;

4. that are stained from any substance;

5. that have defects caused by handling by third parties (postal services, airlines, etc.);

6. that have defects caused by service (including repairs) performed by anyone other than a Decathlon authorized representative;

7. where the Product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type or origin of the Products.

8. that have been partially or entirely disassembled or altered;

9. used outside of their intended sport and/or purpose;

10. used beyond the restrictions of that Product;

11. that have degraded from normal wear and tear;.

12. that are perishable goods such as food and drinks;

13. that cannot be returned for public health reasons, including but not limited to, undergarments, costumes or helmets.

After the expiry of the implied 6 month warranty period, based on our assessment (condition of the product and length/frequency of use), we retain the right to accept or refuse the return, and in the case of a return, will choose the adapted solution (repair, exchange, partial or full refund). We reserve the right to effect a partial refund only, if the Product is not returned in its original packaging or if it has been used to an extent where we are unable to resell the Product.

Limitation of damages

WE ARE NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY DELICT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

Product replacement

In the event that a Product qualifies for a replacement but the Product is no longer available, we will substitute the Product for a same price Product chosen by you. If the Product is irreparable and cannot be exchanged for an identical Product, you may be provided with a credit note or refund. When a Product or part is exchanged, any replacement item becomes your property and the replaced item becomes our property. When a refund is given, the returned Product becomes our property.

 

Delivery
Return at store
Pickup from home
Charges
Click & Collect
Yes
No
Free
Home delivery
Yes
Yes
Free

PRIVACY POLICY

Privacy policy

(Version effective as of 1 July 2021)

General

This Privacy Policy (the “policy”) describes the principles and practices that apply to the collection anduse of personal information that Decathlon South Africa Sports (Pty) Ltd or its affiliates (“Decathlon”,“we” or “us”) collects from or through www.decathlon.co.za (the “website”) from individuals (“user”,“you” or “your”). Decathlon is committed to safeguarding any personal information that the user shares with it. Moreover, this policy applies to all personal information, whether it was provided to us through our website, mobile applications or through any other form of communication such as email, telephone, or otherwise. Our primary address is  located at Decathlon Bryanston, corner William Nicol Drive and Wedgewood Link Road, Bryanston, 2191 and we will accept service of all legal documents here.You can also contact us via email on: [email protected]

This policy forms part of our agreement with you. You should read it along with the terms and conditions that apply to use of the website. From time to time we may have to amend this policy to accommodate changes in our business or services or if legal requirements change. It is your responsibility to check that you have read the latest version every time you enter the website or place an order.

Consent

We collect information that you voluntarily provide to us including when you communicate with us via forms, emails or other channels and when you respond to our communications or requests for information. By using the website you are consenting to Decathlon processing your personal information. This can be done by Decathlon or on behalf of Decathlon by third parties as set forth in this policy. By using the website, you agree to the terms of this policy as updated from time to time.

We will only process your personal information for lawful purposes relating to our business if the following circumstances apply –

1. If you have consented to the processing thereto;

2.If processing is required to process a transaction;

3. If the processing is needed to create, use or protect a right or obligation in law;

4. If the processing is for statistical or research purposes;

5. If the information was made public by you; or

6. If the processing is required by law.


What information do we collect and how do we collect it?

When the user visits the website we collect information about the respective device that the user is using. This includes but is not limited to device and log information. 

We may also obtain your information from (i) affiliates, (ii) business partners, (iii) regulatory authorities, (iv) credit reporting agencies, (v) service providers, (vi) attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements, (vii) payment processing service providers, merchants, banks and other persons that assist with the processing of your payment instructions, (viii) law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime, (ix) participating partners, whether retail or online, in our customer loyalty programmes and (x) publicly available databases, in accordance with this policy.

User

First time users and/or returning users’ information may be collected through cookies and other technologies, such as information pertaining to a user’s online activity, the pages of our website that the user visits, search terms and any link which the user clicks. Should the user choose to contact us, the website may keep record of your contact information and the interaction with the user should the user contact us for any reason. We may also obtain your information from affiliates, business partners, regulatory authorities, credit reporting agencies, information or service providers and publicly available databases for and the third parties described in this policy. We may collect information from other sources, such as social media platforms that share information about how you interact with our social media content and any information gathered through these channels will be governed by the privacy setting, policies and/or procedures of the applicable social media platform, which we strongly encourage you to review. We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so.

Registered user

Users can only purchase goods and services after they register on the website. Registered users are required to submit contact information should they wish to purchase from the website. In this case, the user becomes a “Registered User” or “Buyer”.After registration, we may collect the user’s information such as name, surname, phone number, email address, payment information, and shipping address. If you are making a purchase on www.decathlonpro.co.za you may be required to share more personal information including, your identity number, address, tax status and information about criminal convictions. from Buyers. Buyers purchasing a product for delivery to a third party are required to disclose the contact information and shipping address of the third party in question.

Why do we collect your information?

We use your personal information for legitimate business purposes as permitted by law, to:

1.   Help you navigate through our website;

2.   Assist you to complete a payment on the website;

3.   Process your payment card details on order to complete a purchase;

4.   Process your order;

5.   Deliver your order;

6.   Interact with our users (advise on stock availability, delivery costs, deal with queries, concerns or complaints). We will not use your information for direct marketing purposes without express consent;

7.   Communicate directly with you should you have any queries regarding our products or services;

8.   Better understand our users’ needs and improve the services we offer you;

9.  Carry out statistical and other analysis to identify potential markets and trends, evaluate and improve our business (this includes improving existing and developing new products and services); and

10. Disclose your information to the relevant authorities when we have legal duty to do so.

In terms of orders placed on www.decathlonpro.co.za, personal information may be collected in order to verify (i) the good reputation of the Buyer as well as the Buyer’s,(ii) compliance with applicable anti-corruption and trade control laws, and (iii) to ensure that the Buyer is not a sanctioned person as identified on a list of sanctioned persons maintained by the United Nations, France, the European Union, the United States or any other jurisdiction to which the Buyer or Decathlon may be subject.

Without your personal information, we  will not be able to provide or continue to provide you with the products or services that require.

How do we use your information?

We will not use any personal information for any intention other than the one stated herein. We may be obliged to share personal information to third parties such as our delivery partners, payment merchants and consultants should this be required to process a transaction, such as payment processing, refunds and deliveries. Decathlon outsources its delivery services. As such, the user’s home address may be shared with the delivery suppliers to enable door-to-door delivery or locker deliveries. When making payment on the website the payment is validated by a third party for security purposes. When users make payments on the website, they choose our payment partners who collect payment information on our behalf and provide us with feedback about the status of your payment.

Lawful extent

We may use or share your personal information:

1.  To protect Decathlon and/or the website;

2.  To establish or exercise our legal rights;

3.  To respond to a breach of our website terms of use when we believe it is appropriate to protect the property and rights of Decathlon or a third party, the safety of our company, and our customers; and/or

4.  To prevent, take action against, or stop fraudulent, illegal, unethical, or legally actionable activity in connection to our website, or products; and/or

5.  For other purposes as you may consent to or as may otherwise be lawfully permitted, including for purposes of protecting Decathlon’s and/or your legitimate interests and that of our suppliers and customers.

With whom do we share your information?

We may ask other organizations to provide support services to us. When we do this, they have to agree to our privacy policies if they need access to any personal information to carry out their services.

We may disclose your personal information to the following third parties:

1. Professional advisers, judicial, regulatory and law enforcement bodies.

2. A third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or part of our business, whether by merger, acquisition, re-organization or otherwise.

Service providers

We may share your information with third parties to perform and provide services to Decatlon, including but not limited to:

1.  Hosting and maintaining the website;

2.  Technical support

3.  Database management;

4.  Bank card and payment processing;

5.   Shipping and delivery;

6.   Communication regarding an order, complaint or query; and/or

7     Back office services;

8.  Tracking website activities;

9.    Marketing and distributing Decathlon products or services;

10.  Research; and/or

11. Web analytics and optimization.

Business partners

We may team up with other companies (“business partners”) to offer certain promotions. Should the user decide to participate in the promotions, the personal information collected from the relevant subsite will be collected by both Decathlon and the business partner(s) participating in the promotion. We will use that information in accordance with this policy, and our business partner will use the information according to its own privacy policy. We recommend that you always read the privacy and security notices of these business partners.

Cross Border Sharing

We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:

1. Where your personal information will be adequately protected under the other country’s laws or an agreement with the third-party recipient;

2. Where the transfer is necessary to enter into, or perform, under a contract with you or a contract with a third party that is in your interest;

3. Where you have consented to the transfer; and/or

4. Where it is not reasonably practical to obtain your consent and the transfer is in your interest.


This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country, or if the other country’s laws provide better protection, the other country’s laws would be agreed to and applied.

TAKE NOTE: As the Decathlon S.E group operates in several countries, your personal information may be shared within the Decathlon S.E group entities in other countries and processed in those countries. For example, Decathlon South Africa receives technical support, assistance and development services for the websites from Decathlon entities situated in other countries that have access to South Africa’s website and customer information for this purpose.

We may share your personal information with these third parties, but only to the extent necessary to perform these functions and provide the related services.

Processing Information about Persons Related to a Jurist Person or Person Purchasing

If you are a juristic person, such as a company or close corporate, we may collect and use personal information relating to the juristic person’s directors, officers, employees, beneficial owners, partners, shareholders, members, authorized signatories, representatives, agents, partners, customers and other persons related to the juristic person (“related persons”). If you provide the personal information of related persons to us, you warrant that the related person is aware that you are sharing their personal information with us, and that the related person has consented thereto. We may process the personal information of related person’s as stated in this policy, thus references to “you”, “your” or “user” in this policy will include related persons.

 Direct Electronic Marketing

If permission is given, Decathlon may use your personal information to inform you about its products, services, special officers and important communication about our business operations.

We may share information with you by post, telephone, SMS, WhatsApp, email or on social media channels. In all cases, you can request us to stop sending marketing communications to you at any time by changing your “my communication choices” on your online profile or by sending an email to [email protected].

Cookie Policy

What are cookies?

A cookie is a small text file stored on your device by the website you are visiting. It helps the website to remember information about your device and how you use the website. We use this information to make your visit to the website as easy and useful as possible.

What we use cookies for?

We use cookies for session management, user device identification and classification, traffic routing, and analytics.

What happens if you disable your cookie functionality? 

Clearing or disabling cookies may limit your website functionality and some of the services available on our websites may not work properly.

Your rights

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing. You have the right to:

1.   ask what personal information we hold about you;

2.   ask what information was sent to our suppliers, service providers or any other third party;

3.   ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;

4.   unsubscribe from any direct marketing communications we may send you;

5.   object to the processing of your personal information.

It can take us up to 21 days to respond to your request. If you want us to delete all personal information we have about you, you will probably have to terminate all agreements you have with us. We cannot maintain our relationship with you without having some of your personal information. We can refuse to delete your information if we are required by law to keep it or if we need it to protect our rights.

Security

We will strive at all times to ensure that your records will always be protected against unauthorized or accidental access, processing or loss. We maintain this commitment to data security by implementing appropriate reasonable technical and organizational measures to safeguard and secure your information. No system is perfect so we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards. You can play a role in protecting your information by never sharing your username or password with anyone or submitting it to a website you don’t recognise. Always log off after a web session and change your password regularly. Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.

Legal disclaimer

Decathlon reserves the right to disclose the user’s personal information to government bodies, exchanges and other regulatory bodies should Decathlon be required to do so by law. The website contains links to external websites (i.e. tracking parcels). Decathlon cannot be held liable for the privacy policies of third parties and the manner in which the third parties choose to manage user’s personal information. Decathlon updates its policies on a continual basis and can do so without informing the user. Users should review this policy frequently as the amended policy will be the policy governing Decathlon procedures and not the previous policies. When communicating with us, users should provide accurate and relevant personal information. This is important because we will use this information to deliver products to you, refund your money or communicate with you about your order. Should the customer want to update or change their personal information, they can do so on their own by making said updates on their online accounts required to make a purchase on our website. For further information please send an email to [email protected]

WEBSITE TERMS AND CONDITIONS

TERMS OF USE DECATHLON

1. INTRODUCTION

2. FEATURES OFFERED BY THE WEBSITE

3. CONDITIONS OF USE

4. DEPOSIT OF CONTENT ON THE WEBSITE

5. CONDUCT ON THE WEBSITE

6. GOODS ORDERED

7. INTELLECTUAL PROPERTY

8. LIMITATION OF LIABILITY

9. CONTROL OF CONTENT SUBMITTED BY THE USER

10. DISPUTES

11. GENERAL INFORMATION

1. INTRODUCTION

1.1. This Website can be accessed at [ https://www.decathlon.co.za/] and is owned by Decathlon South Africa Sports (Pty) Ltd, a company duly incorporated in terms of the company laws of France with registration number 2015/118486/07 and its affiliates (i.e. any company in which Decathlon Société Anonyme owns, directly or indirectly, at least 10% of the share capital and/or voting rights)
collectively, referred to as the “Decathlon Group”). In turn, the Website is operated by Decathlon South Africa Sports Proprietary Limited (“Decathlon”, “We”, “Us” and “Our”), a subsidiary of Decathlon Société Anonyme and a member of Decathlon Group.

1.2. The terms of use set out herein (“Terms of Use”) apply in addition to Our privacy policy (“Privacy Policy”), which may be accessed at https://www.decathlon.co.za/content/149-legal-documents- These Terms of Use are entered into between Decathlon and every person that visits the Website (“You”, “Your” or “User”). For purposes of these Terms of Use, the User and Decathlon shall hereinafter collectively be referred to as the “Parties”.

1.3. You may not access this Website for any purpose other than for utilizing the services offered on it in the normal manner. You must not Use the Website in any manner of form, in whole or in part for the purpose of redistributing or otherwise using any of our content for your own or another’s business purposes unless you are expressly licensed thereto by us in writing.

1.4. For the purposes hereof, the term "Use", “Used” and “Using” includes accessing the Website and all transactions and/or browsing via the Website, regardless of the device, type and place of connection used to access the Website (computer, tablet or Smartphone), connection type (private connection, connection to a third party or public Wi-Fi) and the place of connection (from South Africa or abroad).

1.5. By continuing to Use the Website, You agree to be bound by these Terms of Use and Our Privacy Policy, and You hereby accept. You understand that these Terms of Use may change from time to time. As such, the Terms of Use applicable shall be those terms in force as at the date of Use of the Website.  It is Your responsibility to familiarize Yourself with the most recent terms and conditions every time you enter the Website. If you do not accept Our terms and conditions of use, You may not access our Website or use any of the services available on the Website.

2. FEATURES OFFERED BY THE WEBSITE

2.1. The Website allows the user:

2.1.1. To find goods and services (collectively, the “Goods”) offered by Decathlon;

2.1.2. To conduct online purchases;

2.1.3. To publish consumer reviews on Goods sold by Decathlon;

2.14. To participate in various games and competitions provided by Decathlon.

2.2. The abovementioned list is provided for information purposes only. Decathlon reserves the right to add or remove features offered by the Website, either temporarily or permanently, without the consent of or notification to the User.

3. CONDITIONS OF USE

3.1. The Website is intended for adult South African consumers. Minors are required to seek the assistance of their parents or legal guardians should they wish to browse and/or make purchases on the Website. Decathlon and/or Decathlon Group shall not be held liable for any claim arising out of the incorrect or improper Use of the Website.

3.2. Access to the features provided by the Website as listed in clause 2, may be subject to the creation of an account requiring the disclosure of personal information about the User. Should You elect to register as a User on the Website, You will be required to provide Us with personal information which may include, without limitation, to the following:

3.2.1. name and surname;

3.2.2. email address;

3.2.3. physical address;

3.2.4. gender;

3.2.5. mobile number; and

3.2.6. date of birth.

3.3. The User agrees to provide accurate, complete and current information as to his/her identity and shall not impersonate any third party or misrepresent either himself/herself. To the extent that You impersonate any third party and/or misrepresent Yourself, Decathlon reserves the right to suspend or delete Your account.

3.4. When You use the Website and/or send emails (or any forms of communication) to Decathlon, you acknowledge that you are communicating with Decathlon using electronic records. In turn, Decathlon may also communicate with you through email and other forms of communication in response to any of your queries.

3.5. You will be held liable for the maintenance of all confidentiality of Your username and password for Your Decathlon account. You will also be responsible for all activities that occur on the Website under your username

3.6. Please refer to Our Privacy Policy document for information on how Decathlon will manage and protect Your personal data (which shall include Your personal information, and has the meaning as set out in the Protection of Personal Information Act No. 4 of 2013 (“POPI”) (“Data”). View Privacy.

3.7.  COLOURS DISPLAYED ON THE WEBSITE ARE SIMILAR TO THE ACTUAL COLOUR OF THE PRODUCTS, BUT COULD DIFFER SLIGHTLY IN CERTAIN CASES. 

4. UPLOADING OF CONTENT TO THE WEBSITE

4.1. In order to facilitate interaction between Users, the Website may offer certain services for uploading Content on the Website. For purposes of these Terms of Use “Content” is defined as anything submitted by the User from time to time on the Website, such as text, comments, pictures, photos, videos, or any other type of file regardless of its content or form.

4.2. The User is responsible for anything that may occur in his/her name and from his/her computer terminal. The User undertakes to notify Decathlon immediately, in the event that he/she has reason to believe that his/her username or e-mail address is/or may be known by an unauthorized person. Decathlon accepts no responsibility/liability whatsoever should any claims arise as a result of the Use of personal data of a User by an unauthorized third party.

5. CONDUCT ON THE WEBSITE

5.1. The User agrees when using the Website not to:

5.1.1. commit any illegal act or violate any law, ordinance or regulation;

5.1.2. remove or collect personal information of other Users of the Website by any means;

5.1.3. retrieve, save or exploit any content for any purpose, without prior authorisation;

5.1.4. Post Content that will give rise to any claims of infringement, invasion of privacy or publicity, or infringe on any rights and/or interests of any third party, or give rise to any claims whatsoever;

5.1.5. Store, broadcast or publish any defamatory, unlawful, harmful, abusive, racist, hateful, revisionist, indecent Content or anything that may infringe on the intellectual property, proprietary rights or privacy rights of third parties.

5.1.6. Store, distribute or publish any information revealing, directly or indirectly, political, philosophical or religious opinions, trade union membership, health condition or sexual orientation of any person, including himself/herself;

5.1.7. Add content to the account of a third party;

5.1.8. Do anything that could restrict or inhibit the use or enjoyment of this Website by any other person;

5.1.9 Impersonate a third party and/or publish any personal information to a third party; and

5.1.10. store, distribute or publish any element that may infringe, directly or indirectly, the interests of Decathlon and/ or Decathlon Group and/or any other person .

5.2. More generally, the User agrees to refrain from any behavior that may be contrary to the values of Decathlon and/or Decathlon Group and/or sporting ethics.

6. GOODS ORDERED

The Website operates as a separate business unit to the Decathlon’s physical stores, therefore prices of products displayed on the website may differ from those displayed in store. All products are quoted in South African Rands and include VAT. Delivery costs are excluded from the price of products quoted on Our website and will be automatically calculated and added to your final basket amount due once you have chosen your method of delivery.

All orders will be subject to availability of products.

As soon as Your payment is validated, we will begin to arrange your order. Should we find that Your order is short in stock, we will notify You and you will be presented with the opportunity to choose between requesting a refund or choosing another item worth the same value as the item that has run out of stock.

Goods ordered will be at Your own risk from the time of delivery or collection. Ownership of the items ordered will pass to you on delivery or collection provided that full payment for the products has been received by Decathlon.

7. INTELLECTUAL PROPERTY

7.1. Content Posted on the Website

The Content posted on the Website is subject to property rights protected under intellectual property laws, including, inter alia, copyright, designs, trademarks, domain names, patents, know-how, software or database rights. Both Decathlon and the Decathlon Group and its partners retain ownership of all such Content displayed on the Website and any associated rights. Visit Website 

7.2. Content posted by Users

7.2.1. Any Content published by You on the Website may be subject to property rights, intellectual property rights, image rights or other rights. Such Content shall remain the property of the User, subject to the User granting Decathlon and the Decathlon Group a worldwide, non-exclusive, perpetual, royalty free, fully-paid and irrevocable license to use, publish, display, reproduce, modify, edit, sub-license or otherwise use the Content for the purposes forth in these Terms of Use. 

7.2.2. You acknowledge, agree and warrant that You possess all necessary rights and authorizations to any Content published by You on the Website , By such a publication on the Website, Users are aware of potential liability as a publisher of content within the meaning of the law.

7.2.3. Should You upload any Content in breach of clause 5.1.6, Decathlon shall terminate Your profile with immediate effect in accordance with clause 8.

7.2.4. [By uploading any Content onto the Website, You accept that Your name may, from time to time, be associated with such Content ]

8. LIMITATION OF LIABILITY

Limitation of Decathlon and Decathlon Group’s liability

8.1. Access to and use of the Website is at the sole risk of the User. You accept that, from time to time, the Website may contain links to third party websites (“Third Party Links”). By clicking on these Third Party Links, You acknowledge that Decathlon and/or Decathlon Group cannot guarantee the contents thereof. In these circumstances, You agree to access these Third Party Links at Your own risk. Accordingly, Decathlon and/or Decathlon Group shall not be held liable for any damages resulting from any access to and/or use of third party websites via the Website including any information it may contain.

8.2. The User hereby agrees and understands that, from time to time, Decathlon and/or Decathlon Group may have to temporarily suspend access to the Website for technical reasons, including, but not limited to maintenance. As such, You accept that these interruptions may occur from time to time, and waive any claim You may have in this regard.

8.3. You hereby acknowledge the characteristics and limitations inherent with the Internet, which shall include, without limitation, to technologies regarding response time, technical performance, the risk of interruption and, more generally, any risk involved in the transmission of any Data. As such, Decathlon and/or Decathlon Group cannot be held liable for :

8.3.1. Information available on the Website not posted by Decathlon and/or the Decathlon Group;

8.3.2. Any malfunction of the network that may prevent the proper functioning of the Website;

8.3.3. Loss of any Data;

8.3.4. Any software malfunction;

8.3.5. The consequences of any computer virus, computer bug, anomaly or failure; and

8.3.6. Any damage to the User’s computer.

8.2. Furthermore, Decathlon shall not be held liable for any Content that is edited/manipulated by any third party (including any or other user). 

8.3. DECATHLON is not required to exercise prior control/scrutiny over the quality, safety, truth or accuracy of the Content posted by Users.

8.4. We shall not be liable to You or any other person in contract, delict (including for negligence) or otherwise:

8.4.1. For any amount in respect of any damage or loss arising from the consequences of Your Use of or reliance on the Website the Content or the services provided, viruses received by You via the Website or of Our failure to provide the Website; or

8.4.2. for any economic losses or damages, any indirect, special or consequential loss (including (without limitation) loss of data, goodwill or reputation or any wasted expenditure) including but not limited to losses arising from Your Use of or reliance on the Website or through any viruses; or

8.4.3. for any failure to perform Our obligations or failure to perform Our obligations properly as a result of Our being prevented from doing so by an event beyond Our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines or other equipment; the failure of third party suppliers to comply with their obligations to Us; fire; flood or storm).

8.4.4. Each provision of this clause operates separately. If any part is held by a court to become unenforceable due to voidness, invalidity, illegality or unlawfulness, , then the other parts shall be severable and shall still apply in their entirety.

8.5. By using the Website, You agree to indemnify and hold harmless Decathlon and/or Decathlon Group for any damages, costs and expenses, direct and indirect, resulting from, without limitation:

8.5.1. any third party claims relating to any Content posted by You on the Website;

8.5.. any activity or participation on the Website by You which is contrary to these Terms of Use and/or Privacy Policy, including activities of a fraudulent nature; and

8.5.1. any other violation of these Terms of Use not specifically mentioned herein.

8.6 Decathlon alerts the User about the need to publish Content in accordance with the ethical values of sport and the Decathlon Group.

9. CONTROL OF CONTENT SUBMITTED BY THE USER

9.1. Decathlon may terminate any registration and/or remove any profile and/or any Content or information posted on the Website, and prohibit the use and/or access to the Website, should the User breach any of these Terms of Use, at the sole discretion of Decathlon, or for technical reasons. This modification or deletion may occur immediately without prior notice or warning, at any time.

9.2. You have the option to remove Content posted on the Website. To do so, You must file an application for withdrawal of the Content by email at the following address: [email protected] This request must be accompanied by identifying information of said Content. Decathlon cannot guarantee that the removal of Content from the Website will also result in its permanent deletion from all servers or the removal thereof from existing commercial communications. User acknowledges that Decathlon does not commit to the immediate removal of the content, taking into consideration the time needed to process the request and/ or technical or operational constraints.

10. DISPUTES

Any dispute arising from or in connection with these Terms of Use shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

11. GENERAL INFORMATION

11.1. Decathlon’s information is as follows:

11.1.1. Full name: Decathlon South Africa Sports, a private company duly incorporated in terms of the Company laws of South Africa, registration number 2015/118486/07

11.1.2. Main business: RETAIL OF SPORT GOODS

11.1.3. Physical address for receipt of legal service (also postal and street address): Cnr Wedgewood Link Road, and William Nicol Drive, Bryanston, 2191

11.1.5. Phone number: 0104937400

11.1.6. Official email address: [email protected]