Help & FAQs

Click on the user icon on the top right hand of the Decathlon.co.za page, go to the new customer option and click on "start here". Enter your email address and follow the prompts to create your password.

Due to the protection of your privacy, our friendly teammates only have access to shopping accounts. To delete your account, log in at account.decathlon.com , proceed to the privacy tab, and opt to delete your account. Note that you will lose access to member benefits and your purchase history.

Forgot your password or want to reset it? Not a problem! All you have to do is go onto the Decathlon.co.za page on the top right, click on "sign in", enter your email, and click on the "Forgot password" option to retrieve a verification code.

If you have discovered that your product is subject to a call back, you must stop using it immediately and return it to Decathlon.

Simply enter your email in the designated "Notify Me" area under the "add to cart" option. You will receive notification when the warehouse receives stock again.

Men's (M) and women's (F) sizes are provided to help you choose the right size. Our products are mostly designed in Europe, where sizes are generally smaller than US sizes.

We do not offer lay-bys or reserve items. We do have Payflex, however, both online and in store, which offers you flexible payment options.

You can find your invoices in your emails. Your invoice is attached to the confirmation email sent when your payment is confirmed. For online orders, you can also log into your account and view "My purchase history".

If you want to change your shipping address, contact the support team at [email protected]. Please note that you cannot change the delivery address once your parcel is with our carrier.

If you have not received your order confirmation with ZA_ (Numbers) within 30 seconds - 1 minute after processing the payment, kindly send us the proof of payment you would have received from Paygate/Payfast, Payflex, or Ozow, the items you ordered, and the delivery method chosen to [email protected] or call us on 010 822 1590 and we will be able to assist.

Please take a picture of the incorrect item received and send us an email to [email protected] or call us on 010 822 1590.

Do not panic, sometimes your order can be split as the items might be coming from different stores. With that said, they might be delivered by different drivers.

If your order was not a split order but there are items missing, please email us at [email protected] or call us on 010 822 1590.

Kindly see below the tracking links:

• The Courier Guy: https://thecourierguy.co.za/tracking/
• Pargo: https://pargo.co.za/track-trace

Should you see there is no movement on your tracking, kindly send us an email to [email protected] or call us on 010 822 1590.

Contact us at [email protected] or call on 010 822 1590.

Decathlon ZA delivers nationwide. We offer two delivery options: Relay Point (R49) and Home Delivery (R149). Both options have a fixed price. For more details, please view our delivery page.

1. Take clear and detailed photos of your damaged item or the observed defect and the parcel.
2. Send the photos together with the reason for the return to [email protected].
3. Submit your return request. Once submitted, our team will review your request and validate a shipping label for your return.

For home delivery, your bike will be delivered in a box and partially assembled. You will need to install the handlebar, the front wheel, and screw on the pedals. For Click and Collect in-store, our technicians will assemble your bike on your behalf and perform a final safety check.

Returns and exchanges can be processed in-store or online. If you are not a member, you must return your items within 30 days of purchase with your invoice in hand. If you are a member, you have up to 365 days to return your products

All Decathlon products come with a guaranteed 2-year warranty from the date of purchase. It covers defects under normal use. It does not cover misuse, improper installation, wear and tear on parts, or lost/stolen items.

The returns process takes 3-7 working days to be completed after it has been logged.

Refunds take 7-14 working days to reflect back into your account after being processed. Should we not be able to process the refund back to the card that was used for the purchase, we will ask you to send us your Bank Confirmation letter for our Finance team to process your refund.

Click and collect is a great option for athletes on the go! Simply select your products online, choose in-store pick up at checkout, and collect your order at your preferred store. You will receive an email when your order is ready for collection.

After receiving an email notification that your order is "ready for collection", you have 14 days to collect your parcel at your preferred store. If you are unable to do so within this period, contact the store directly to see if the order can be held for longer.

No, please be advised that Decathlon gift cards can only be used in stores.

We no longer have online vouchers, but we are able to issue you with a coupon that you can use in the future.