Terms and Conditions
(Version effective as of 1 July 2019)
Please read the terms and conditions outlined below very carefully. The domain name
www.decathlon.co.za (“the website”) is owned by Decathlon South Africa Pty (Ltd) a
subsidiary of Decathlon Société and a member of the Decathlon Group. The website is
operated by Decathlon, a company duly incorporated in terms of the company laws of the
Republic of South Africa with the registration number 2015/118486/07.
These website terms and conditions govern the buyers’ use of the website and services. When
the buyers transact on the website, the buyer will be subject to the policies that are applicable
to the website for the transactions. By using this website, the buyer acknowledges being in
contract with Decathlon and these terms and conditions (including the policies) constitutes
the buyer’s binding obligations to Decathlon.
The buyer’s purchase of any items offered on decathlon.co.za is subject to these terms and
conditions and by placing an order for any product, the buyer agrees to be bound by them.
The buyer confirms that he/she is of full age or has received parental permission to transact
on our website.
When the buyer uses any of the services provided by Decathlon through the website,
including but not limited to Product Reviews, the buyer will be subject to the rules,
guidelines, policies, terms, and conditions applicable to such a service and will be deemed
incorporated into these terms and conditions.
These terms and conditions contain specific provisions to limit our liability. These terms and
conditions have been set out in capital letters. You should pay particular attention to these
terms since they limit your ability to recover losses that you may incur in connection with
your use of the website.
In addition to these terms and conditions, the following additional terms also apply to your
use of decathlon.co.za and its associated features:
submitted to or via decathlon.co.za;
Our Membership General Information which govern your use of your Decathlon account; and
We reserve the right to change these terms and conditions from time to time by changing
them on decathlon.co.za, although no such change will affect any order you have already
placed with us. It is the buyers responsibility to familiarize themselves with the most recent
terms and conditions every time the buyer places an order for products.
You may not access this website for any purpose other than for utilizing the services offered
on it in the normal manner. You must not access our site for the purpose of redistributing or
otherwise using any of our content for your own business purposes unless you are expressly
licensed thereto by us in writing. You may not use your access to this website in a manner
that would bring us or our business into disrepute. Furthermore, you may not access this site
for unlawful purposes or use it in a manner which infringes our rights or the rights of any
other person or restricts or inhibits the use or enjoyment of this website by any other person.
In this regard, you must comply with the laws, regulations and codes of conduct applicable to
your use of this website.
ACCESS TO THE WEBSITE SERVICES IS PROVIDED TO YOU FREE OF CHARGE.
RELIANCE AND USE OF THE WEBSITE, CONTENT AND SERVICES ARE
THEREFORE AT YOUR OWN RISK. IN NO EVENT WILL WE BE HELD LIABLE TO
YOU FOR ANY LOSS OR DAMAGE OF ANY KIND IN CONTRACT, DELICT
(INCLUDING NEGLIGENCE) STATUTE OR OTHERWISE ARISING IN CONNECTION
WITH YOUR RELIANCE ON OR USE OF THE WEBSITE OR THE CONTENT OR
SERVICES PROVIDED, SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT
BE EXCLUDED BY LAW OR THE CONTRARY IS EXPRESSLY STATED.
“buyer” will mean any natural or legal person who has agreed to become a buyer on the
website by registering on the website as a buyer
“Decathlon”, “we”, “us”, or “our” refers to Decathlon South Africa Pty (Ltd)
“website” refer to the website decathlon.co.za
“working days” refer to trading hours starting from 08:00h to 18:00h Monday to Friday
excluding Saturdays, Sundays and statutory South African public holidays.
“order” refers to the collective items in the buyer’s cart that the buyer has purchased online
“items” The products online that the buyer has chosen while constructing their respective
“products” refers to all products and services listed on decathlon.co.za for purchase,
including but not limited to delivery, sport apparel and nutrition products
Conditions of Website Use
To be able to buy any products from the website, the buyer warrants the following:
The buyer is at least 18 years of age to register as a buyer on our website
The buyer is transacting under the supervision and monitoring of a legal guardian should the
buyer be a minor
The buyer will only transact on our website after having thoroughly read the terms and
The buyer agrees to use our products and services according to the sport that the product was
manufactured to perform exceptionally in, and use the service in accordance to the applicable
laws and policies governed by third parties.
If the buyer has a Decathlon account, the buyer is responsible for the information provided on
the account and agrees that by uploading information into the account, all the information
provided is current, accurate and correct.
The user agrees to provide accurate, complete and current information and will not
impersonate a third party or misrepresent themselves.
Buyer’s Account and Registration Obligations
The Buyer is free to use the website without having registered on decathlon.co.za. The buyer
will however be required to register on decathlon.co.za should they wish to transact on our
website. Buyers already registered will be required to provide log in details when they wish
to make a new purchase from the website, after having logged-off their previous session
(only if they did not save their password and username on their search engines).
When the buyer uses the website and/or sends emails (or any forms of communication), the
buyer acknowledges that he/she is communicating with Decathlon using electronic records.
In turn, Decathlon can also communicate with the customer through email and other forms of
communication in response to the buyer’s query.
The buyer will be held liable for the maintenance of all confidentiality of the buyer’s display
name and password. The buyer will also be responsible for all activities that occur under the
buyer’s display name.
Price and Payment
The prices of products quoted on decathlon.co.za is as quoted in stores from time to time. All
products are quoted in South African Rands and include VAT. Delivery costs are excluded
from the price of products quoted on our website and will be automatically calculated and
added to your final basket amount due once you have chosen your method of delivery.
The Decathlon South Africa website decathlon.co.za contains a large number of products. It
is for this reason that at times, despite our best efforts, some of the products listed on the
website may be incorrectly priced. Upon realizing that the actual price of the product is less
than the amount the buyer has paid, we will charge the buyer the actual price and refund the
outstanding balance.The website displays a large variety of Decathlon’s products. Orders will be subject to
availability of products.
Delivery costs can change at any time but will not affect the buyer who has already paid for
delivery. Payments for orders must be made by debit or credit cards via Pay U, SID, and
EFT. decathlon.co.za does not accept payment made through gift cards and/or vouchers.
As soon as your payment is validated, we will start the picking of your items from our
respective layouts. Should we find that your order is short in stock, we will notify you and
you will be presented with the opportunity to choose between requesting a refund or choosing
another item worth the same value as the item that has run out of stock.
Gift Cards and Vouchers
The Website does not facilitate for gift cards and vouchers. Presently, only the Alberton
Concept store offers gift cards. Vouchers are distributed during Decathlon events which can
only be redeemed at the Decathlon Alberton Concept store.
Decathlon uses The Courier Guy and DSV to deliver parcels to customers country wide. All
parcels couriered with The Courier Guy are strictly door-to-door deliveries. We do not
deliver outside the borders of South Africa. Orders cannot be delivered to P.O Box or similar
For all products purchased on decathlon.co.za delivery is offered as a service and Decathlon
will subsidise the delivery fee on behalf of the buyer for all national deliveries. Local
delivery fees for parcels that weigh between 0 -3 kilograms are fully transferred to the buyer
and will only be subsidised under exceptional circumstances.
All products purchased within the respective Decathlon South Africa stores are subject to
third party delivery rates should the customer require delivery of store purchases.
Parcels couriered through DSV are to be collected from the respective collection points as
agreed with the buyer and Decathlon. The buyer will be required to locate the locker from
which he/she would like to collect the parcel from. The customer will receive notifications
from both DSV and decathlon.co.za about the status of the parcel and its whereabouts.
A list of collection points is available when choosing the locker delivery service. If you
choose this service, your entire order will be sent to the locker which will serve as your
Should the buyer fail to collect the parcel from the locker within 48 hours, the buyer will be
notified that the parcel will be shipped back to Decathlon Alberton and the buyer will be
required to pay an extra courier cost to get the parcel delivered again.
Click and Collect
Should the buyer choose click and collect as a method of delivery from our website, the
buyer will be required to collect their parcel from the store they have requested the click and
collect order from. Click and Collects will be ready for collections within 4 hours after
validation of payment.
Products cannot be set aside for customers for more than 48 hours at a time. After this time
period has elapsed, we return the item to the layout and we will consider that you haveexercised your right to cancel your request.
Returns & Exchanges
A buyer who has bought an item from decathlon.co.za has the opportunity to exchange anitem twice. Should the customer choose to exchange their items more than two times, they
will then be qualified for a refund when the items have been collected from the buyer’s
If the product sent to the buyer is not what the buyer was promised in terms of, but not limited to, quality, product specification or the wrong product being sent, the customer can
choose to return the product for either an exchange for a similar item, an item that costs the
same as the returned item, or for a refund.
Risk and Ownership
ITEMS ORDERED WILL BE AT YOUR OWN RISK FROM THE TIME OF DELIVERY
OR COLLECTION. All couriered products above the amount of R1000 will be insured with the courier company. Should you incur damage to your order because of the negligence of
either Decathlon, The Courier Guy, and DSV, your order will be fully reimbursed or you will
receive a new order free of charge.
Ownership of the items ordered will pass to you on delivery or collection provided full
payment of all sums due is received in respect of the products.
The content posted on the website is subject to property rights protected under intellectual
property laws, including, but not limited to, designs, trademarks, domain names, patents,
know-how, software or database rights. Both Decathlon and the Decathlon Group and its
partners retain ownership of all such Content displayed on decathlon.co.za and any associated
Limitation of Liability
Limitation of Decathlon South Africa Pty (Ltd)
The User hereby agrees and understands that, from time to time, Decathlon and/or Decathlon
group may have to temporarily suspend access to decathlon.co.za for technical reasons. The
user acknowledges the characteristics and limitations inherent with the internet. Therefore,
decathlon.co.za cannot be held liable for:
Loss of Data
Software malfunction and the consequence of computer virus, computer bug, anomaly or failure
Damage to the User’s computer