We design all our products keeping in mind your sports journey. Quality is at the heart of everything we do. So if you're having second thoughts or our product doesn't perform for you, we'll take it back.
We back everything we make with a 60-days return policy.
DECATHLON'S RETURN PROCESS
Return at Decathlon Store
Pickup from Home
Click & Collect Decathlon
Here are the perfect never-to-fail scenarios for a return
Return it the way you receive it
We prefer to receive our products back in their original condition, unused and in their original packaging.
In case of a manufacturing defect, we take complete responsibility to take it back. No questions asked.
Please Note - Decathlon team retains the right to accept or refuse the return and will choose the adapted solution (exchange, partial or full refund)
Some things we just can't take back
We do not accept a return on perishable goods (food and drinks), products with a hygiene concern (undergarments) and personal safety equipment.
Return Process - FAQ
No, currently you can only return but not replace.
Write to email@example.com with order id, products being returned, along with valid tracking id & courier name with which order is being shipped. Without these details we won't be able to take the action on your return.
Note: Enclose product(s) and package up securely. Please include a note stating your order number, name, contact details, reason for return.
Please send your parcel to the following address:
Decathlon Sports South Africa Pty Ltd
06 Heidelberg Rd & Ring Road East,
Pickup of the product will be done within 2-3 business days of you raising a return request. (Note - Keep the product ready in its original packaging)
Refund will be initiated within 24 hrs from when the product has been dropped at the store. You should get an email confirmation that the refund is initiated.
Within 7-14 business days from the date of initiating a refund, you should receive a refund via the initial method of payment used to place the order.
Still have questions? Drop a mail at firstname.lastname@example.org and we'll gladly lend a hand.