(Version effective as of 1 July 2019)
What information do we collect and how do we collect it?
When the user visits www.decathlon.co.za we collect information about the respective device that the prospective buyer is using. This includes but is not limited to device and log information.
First time users and/or returning users’ information may be collected through cookies and other technologies, such as information pertaining to a user’s online activity, the pages of our website that the user visits, search terms and any link which the user clicks.
Should the user choose to contact us, www.decathlon.co.za may keep record of your contact information and the interaction with the user should the user contact us for any reason. We may also obtain information from affiliates, business partners and publicly available databases for marketing and sales purposes.
Users can only purchase goods and services from the website when registered. Registered users are required to submit contact information should they wish to purchase from the website. In this case, the user becomes a “Registered User” or “Buyer”.
After registration, we may collect contact information such as name, surname, phone number, email address, payment information, and shipping address from Buyers.
Buyers purchasing a product for delivery to a third party are subjected to disclose the contact information and shipping address of the third party in question.
Why do we collect your information?
We use your private information to:
- Help our users navigate through our website
- Assist the user to complete a payment on the website
- Interact with our users (advise on stock availability, delivery costs)
- Better understand our users’ needs
- Communicate directly with the user should the user have any queries regarding our products
How do we use your information?
We will not use any private information for any intention other than the one stated above. We may be obliged to share personal information to third parties such as our delivery partners, payment merchants and consultants should they be required to process procedural activities for us such deliveries and refunds for us.
Delivery is outsourced in Decathlon South Africa. As such, the user’s home address should be shared with the delivery suppliers to enable door-to-door delivery or locker deliveries.
When making payment on www.decathlon.co.za the payment is validated by a third party. When users make their payments, they choose our payment partners Pay U who collects payment information on our behalf and feeds us feedback about the status of your payment.
With whom do we share your information with?
We may share your information with third parties to perform and provide services, including but not limited to:
- Hosting and maintaining the website
- Database management
- Credit Card processing
- Web Analytics and optimization
- Direct Marketing (i.e. Sending Newsletters)
We may team up with other companies (“business partners”) to offer certain promotions. Should the user decide to participate in the promotions, the personal information collected from the relevant subsite will be collected by both decathlon and the business partner(s) participating in the promotion.
We may use or share your personal information:
- To protect Decathlon or protect the Website
- To establish or exercise our legal rights
- To prevent, take action against, or stop fraudulent, illegal, unethical, or legally actionable activity in connection to our website, or other products
For other purposes as you may consent to or as may otherwise be lawfully permitted, including for purposes of protecting our and/or your legitimate interests and that of our suppliers and customers.
We will share your personal information with these third parties, but only to the extent necessary to perform these functions and provide such services
We will strive at all times to ensure that your records will always be protected against unauthorized or accidental access, processing or loss. We maintain this commitment to data security by implementing appropriate reasonable technical and organizational measures to safeguard and secure your information.
Decathlon South Africa Pty (Ltd) reserves the right to disclose the user’s personal information to government bodies, exchanges and other regulatory bodies should Decathlon be required to do so by law
decathlon.co.za contains links to external websites (i.e. tracking parcels). Decathlon cannot be held liable for the privacy policies of third parties and the manner in which the third parties choose to manage user’s personal information
Decathlon updates its policies on a continual basis and can do so without informing the user. Users should review this policy frequently as the amended policy will be the policy governing Decathlon procedures and not the previous policies
When communicating with us, users should provide accurate and relevant personal information. This is important because we will use this information to deliver products to you, refund your money or communicate with you about your order.
Should the customer want to update and/or change their personal information, they can do so on their own by making said updates on their online accounts required to make a purchase on our website.
For further information please sent an email to firstname.lastname@example.org