Privacy Policy

(Version effective as of 1 July 2019)


This Privacy Policy describes the principles and practices that apply to the collection and use of personal information that Decathlon South Africa Sports (Pty) Ltd (“Decathlon”, “we” or “us”) collects from or through from individuals (“user”, “buyer” or “you”). Decathlon is committed to safeguarding any personal information the Buyer shares. Moreover, this policy applies to all personal information, whether it was provided to us through our website, mobiles application or through any other form of communication such as email, telephone, or otherwise.


By using you are consenting us to process your personal information. This can be done by Decathlon or on behalf of Decathlon by third parties as set forth in this policy. By using the website, you agree to the terms of this Policy as updated time to time. Should you choose to use the website or continue to interact with us after we have notified you about material changes to our Privacy Policy, such action will be deemed as an acceptance of the new terms and conditions

What information do we collect and how do we collect it?

When the user visits we collect information about the respective device that the prospective buyer is using. This includes but is not limited to device and log information.


First time users and/or returning users’ information may be collected through cookies and other technologies, such as information pertaining to a user’s online activity, the pages of our website that the user visits, search terms and any link which the user clicks.

Should the user choose to contact us, may keep record of your contact information and the interaction with the user should the user contact us for any reason. We may also obtain information from affiliates, business partners and publicly available databases for marketing and sales purposes.

Registered User

Users can only purchase goods and services from the website when registered. Registered users are required to submit contact information should they wish to purchase from the website. In this case, the user becomes a “Registered User” or “Buyer”.

After registration, we may collect contact information such as name, surname, phone number, email address, payment information, and shipping address from Buyers.

Buyers purchasing a product for delivery to a third party are subjected to disclose the contact information and shipping address of the third party in question.

Why do we collect your information?

We use your private information to:

  • Help our users navigate through our website
  • Assist the user to complete a payment on the website
  • Interact with our users (advise on stock availability, delivery costs)
  • Better understand our users’ needs
  • Communicate directly with the user should the user have any queries regarding our products

How do we use your information?

We will not use any private information for any intention other than the one stated above. We may be obliged to share personal information to third parties such as our delivery partners, payment merchants and consultants should they be required to process procedural activities for us such deliveries and refunds for us.

Delivery is outsourced in Decathlon South Africa. As such, the user’s home address should be shared with the delivery suppliers to enable door-to-door delivery or locker deliveries.

When making payment on the payment is validated by a third party. When users make their payments, they choose our payment partners Pay U who collects payment information on our behalf and feeds us feedback about the status of your payment.

With whom do we share your information with?

Service Providers

We may share your information with third parties to perform and provide services, including but not limited to:

  • Hosting and maintaining the website
  • Database management
  • Credit Card processing
  • Shipping
  • Chat
  • Web Analytics and optimization
  • Direct Marketing (i.e. Sending Newsletters)

Business Partners

We may team up with other companies (“business partners”) to offer certain promotions. Should the user decide to participate in the promotions, the personal information collected from the relevant subsite will be collected by both decathlon and the business partner(s) participating in the promotion.

We will use that information in accordance to this Privacy Policy, and our business partner will use the information according to its own Privacy Policy.

Lawful Extent

We may use or share your personal information:

  • To protect Decathlon or protect the Website
  • To establish or exercise our legal rights
  • To respond to a breach of our Website Terms of Use when we believe it is appropriate to protect the property and rights of Decathlon or a third party, the safety of our company, and our customers
  • To prevent, take action against, or stop fraudulent, illegal, unethical, or legally actionable activity in connection to our website, or other products

For other purposes as you may consent to or as may otherwise be lawfully permitted, including for purposes of protecting our and/or your legitimate interests and that of our suppliers and customers.

We will share your personal information with these third parties, but only to the extent necessary to perform these functions and provide such services  


We will strive at all times to ensure that your records will always be protected against unauthorized or accidental access, processing or loss. We maintain this commitment to data security by implementing appropriate reasonable technical and organizational measures to safeguard and secure your information.

Legal Disclaimer

Decathlon South Africa Pty (Ltd) reserves the right to disclose the user’s personal information to government bodies, exchanges and other regulatory bodies should Decathlon be required to do so by law contains links to external websites (i.e. tracking parcels). Decathlon cannot be held liable for the privacy policies of third parties and the manner in which the third parties choose to manage user’s personal information

Decathlon updates its policies on a continual basis and can do so without informing the user. Users should review this policy frequently as the amended policy will be the policy governing Decathlon procedures and not the previous policies

When communicating with us, users should provide accurate and relevant personal information. This is important because we will use this information to deliver products to you, refund your money or communicate with you about your order.

Should the customer want to update and/or change their personal information, they can do so on their own by making said updates on their online accounts required to make a purchase on our website.

For further information please sent an email to






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