FREQUENTLY ASKED QUESTIONS: 

GENERAL

Where are the Decathlon stores in South Africa?

We have two stores in South Africa, Gauteng, Johannesburg/Pretoria area : Alberton New Market and  Centurion Life style Center.

If you would like to recommend a place for us to continue, write to us and let us know! 

Do you deliver to Lesotho and Swaziland?

We currently only deliver in South Africa. 

Is there a way to test your products for size before we purchase them?

No, unfortunately not at this time! However, our friendly exchange policy should help! :)

Can I pick up my orders from somewhere in South Africa instead of choosing and paying for delivery? 

Our delivery partners will deliver your order to the address of your choice (special rate for township and rural areas) in case you’re not available. We have no option for cash on delivery. 

Do you offer printing for apparel or customised kits?

No, not at the moment! 

DELIVERY

How do I track my order? 

Once your order has been paid for and confirmed, you will receive an email with your tracking ID. Please use this tracking ID on  contact us! to track your order. 

Of course, If you have tried this already and still have questions, please write to us! 

The order delivery was attempted at a time when I was not at the delivery address. What happens next? 

In that case, the driver of The Courier Guy Company will make a second attempt the day after. 

Can I change my delivery address after an order has been confirmed?

That will depend on the status of your order, please write to us immediately on contactsouthafrica@decathlon.com 

PRODUCT AVAILABILITY 

I would like to buy a Decathlon product that you don’t currently stock. Can it be sourced from outside South Africa and delivered within South Africa

Unfortunately we can’t! Delivery in South Africa is limited to the stock we have on our website. 

However, our aim is to expand our product range step by step, so if there’s something you need and cant find, please let us know so we can make it available in the future. 

I am looking for a product, and it is always out of stock! Why is that happening? 

That’s not something that is supposed to happen. Please send us an email immediately with the product details.

*Any more questions? Please contact us



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