Bulk Order Policy


(Version effective as of 1 July 2019)

Introduction

These are the terms outlined for the buyer should the buyer decide to purchase in bulk from
decathlon.co.za. Before choosing to transact, please carefully read the Terms and Conditions
as stipulated.

General

“We” or “Decathlon” means Decathlon South Africa Sports (Pty) Ltd and “us” and “our”
have a corresponding meaning herein. We are a private company duly incorporated in
accordance with the laws of the Republic of South Africa with registration number
2015/118486/07.

Our primary address is at 6 Heidelberg Road and Ring Road East, Newmarket Mall,
Alberton, 1449 and we will accept service of all legal documents here.
In addition to these terms and conditions, the following additional terms also apply to your
use of Decathlon.co.za and its associated features:
Our Website Terms of Use which govern use of Decathlon.co.za itself;
Our Privacy Policy and our Cookies Policy which govern use of your personal information
submitted to or via decathlon.co.za; and
Our Membership General Information which govern your use of your Decathlon account.
We reserve the right to change these terms and conditions from time to time by changing
them on decathlon.co.za, although no such change will affect any order you have already
placed with us. It is the buyer’s responsibility to familiarise themselves with the most recent
terms and conditions every time the buyer places an order for products.

Definitions

  • "Bulk Order" A Bulk Order is an order to purchase a large quantity of goods at once.
  • "Large quantity" A large quantity is characterized by a minimum basket of 20 items with a total value of R10
    000.

How to make a bulk order

All bulk orders order enquiries are made through club.order@decathlon.com and the contact
page on the website. Decathlon reserves the right to either accept or decline the buyer’s order
should we not have the required bulk order stock on hand at the time of inquiry. Upon
confirmation of your order, decathlon.co.za will prepare an invoice for which will last for a
period of 48 hours after which all products will be returned to the respective store layouts.
The buyer will be required to communicate the following:

  • Name of the Buyer (or organization)
  • Shipping address
  • E-mail address
  • Contact number

When Decathlon accepts the buyer’s order, Decathlon and the buyer enter into contract where
the buyer agrees to settle the invoice within the stipulated time frame of the invoice and
Decathlon promises to deliver the goods within stipulated delivery times.

Price and Payment

Price

The prices of products quoted on decathlon.co.za is as quoted in stores from time to time. All
products are quoted in South African Rands and include VAT. Delivery costs are excluded
from the price of products quoted on our website and will be automatically calculated and
added to your final basket amount due once you have chosen your method of delivery.

The Decathlon South Africa website decathlon.co.za contains a large number of products. It
is for this reason that at times, despite our best efforts, some of the products listed on the
website may be incorrectly priced. Upon realizing that the actual price of the product is less
than the amount the buyer has paid, we will charge the buyer the actual price and refund the
outstanding balance.

Payment

Delivery costs can change at any time but will not affect the buyer who has already paid for
delivery. Payments for orders must be made by debit or credit cards via Pay U, SID, and
EFT. decathlon.co.za does not accept payment made through gift cards and/or vouchers. 

Delivery

Door-to-Door Delivery
Decathlon uses The Courier Guy to deliver parcels to customers country wide. All parcels
couriered with The Courier Guy are strictly door-to-door deliveries. We do not deliver
outside the borders of South Africa. Orders cannot be delivered to P.O Box or similar
addresses.

For all products purchased on decathlon.co.za delivery is offered as a service and Decathlon
will subsidise a portion the delivery fee on behalf of the buyer for all national deliveries.
Please see below the delivery charge buyers may be expected to pay for deliveries:

Parcel weight: 

  • 0 to 5 kilograms. Delivery Cost R109.75
  • 6 – 10 kilograms. Delivery Cost R150.25
  • 11 – 20 kilograms. Delivery Cost R200.05
  • 21 < kilograms. Delivery Cost R250

Click and Collect

Should the buyer choose click and collect as a method of delivery from our website, the
buyer will be required to collect their parcel from the store they have requested the click and
collect order from. Click and collects will be ready for collections within 4 hours after
validation of payment.

Lead Time

Upon confirmation and treatment of the buyer’s bulk order, please see below how the lead
times are dispersed:

Nationwide deliveries: 2 - 5 working days

Returns & Exchanges

A buyer who has bought an item from decathlon.co.za has the opportunity to exchange an
item or request a refund. Buyers are entitled to 2 (two) exchanges only for a product, except
if the product is damaged and provided that such damage is not caused by the buyer. Should
the customer wish to exchange their items more than 2 (two) times, they will only be entitled
to a refund. Refunds will be effected after the items have been collected from the buyer’s
address.

If the product sent to the buyer is not what the buyer was promised in terms of, but not
limited to, quality, product specification or the wrong product being sent, the customer can
choose to return the product for either an exchange for a similar item, an item that costs the
same as the returned item, or for a refund.

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