Bought for 16" wheel girls bike, frame far wider than mounting bracket.
Can I return if I've ripped open the 'impossible to open any other way' box?
This set is compatible with our 16" and 20" bikes. Please return it to us with your receiept for an exchange as the item is not satisfactory for your needs and we understand that these things can happen. Pop in to your local Southampton store and they will gladly help you out. Bring everything you can with you in terms of packaging.
Peter, Cycling Manager, DECATHLON
do not fit the bike very well
I'm sorry to read that these stabilisers did not fit the bike very well. There are some variances in some frames and on the whole this product is compatible with most.
Without having seen the bike it is hard to tell but if you are not satisfied with them, then please return them to store for something more suitable. You are more than welcome to bring the bike with you to see if we can assist.
Peter Lazarus UK Cycling Market Manager DECATHLON
Easy and straight forward to put together. Just check the box before buying as some of the training wheels with a similar box are for BTWIN bikes only.
Simple to install with minimal tools. Sturdy & well engineered. Should fit most bikes easily.
check them on your bike first!
They worked and were good quality.
not geared for ever bike design.
could you kindly let me know which kind of frame shape you have so that other customers can be mindful of this.
Peter Lazarus UK Market Manager DECATHLON
Great product but not for multi gear bikes, even though decathlon staff will sell them to you when you buy one.
No problem, my daughter will learn with one training wheel!
Not for more than one gear btwin bikes
Dear sir,This product is designed for single speed bikes. I'm sorry to read that you were misinformed in store. We do have a version designed for 20" bikes with gears.Here is the link to the product page.http://www.decathlon.co.uk/20-bike-stabilisers-id_8166661.htmlIf you wish to return the product, please don't hesitate to contact your local store and we will exchange them for the correct model.Regards,Peter Lazarus UK Market Manager - Decathlon
The product is wonderful and easy to use my kid used it for good 6months and after a while he himself removed it as he got confidence to ride his bike
Good, strong one
The supporting wheels were easy to install, and my daughter have been using them for nearly an year. we are very satisfied by the product and its functionality
I got the wheel along with the btwin cycle from Decathalon, Sohna road (near subhash chowk). It was all fitted by the store staff.
While my son was riding the bike within society, the wheel came off on its own. We were lucky that he did not get hurt. I would not recommend these training wheels to anyone.
Thank you for taking the time to give us your review. Apologies for the bad experience. Please let us know from which store you have purchased the side wheels from and we will check with the store cycling leader. Side wheels have to be checked regularly for rigidity because they can get loose on repeated impacts on them externally. We have started to learn this more and more thanks to reviews from our users. We will forward the same feedbacks to the design o and find better solutions for the future. Your feedback helps us do the same.
I remain available at your disposal.