I was really happy with the basket when I first fitted it onto my bike. But three weeks later, the c-shaped plastic bar that hooks around the bike's handlebar stem snapped, rendering the whole basket unusable. I would not recommend this basket, the attachment is weak and badly designed.
I'm sorry to read that the bracket has snapped. Please return it to us or contact our customer services team if you feel the item is faulty.
Peter, Cycling Manager, DECATHLON
Perhaps I'm missing something blindingly obvious, but I can't for the life of me work out how the various components should be arranged for optimal attachment to my bike. Why isn't there an instructional video? Pease rectify Decathlon.
Thank you for your question regarding the bike basket. Indeed, I agree that an instructional film would be useful and I will feed this back to the team at Decathlon Cycles in order to get one made.
I have found this film which demonstrates how to use the basket as well as a zoom on the bracket. I hope that this will suffice for the time being: https://www.youtube.com/watch?v=J8NgcdQJXDI
Peter Lazarus, National Cycling Manager, DECATHLON
Nice basket. Does what it needs to do which is carry small items. The guys at Decathlon fixed it onto the bike. Great service.
Well thought out, useful and well priced. Does everything you want it to do and is cleverly designed so that, for example, lights can be fitted to it.
Great value. Sturdy product.
As long as you evenly put your items in the basket, you will be cycling with confidence when buying in a few groceries , not worrying about wobbling off . This basket is on my wife's cycle .
Very disappointed with the basket as you are unable to tighten the holder on the handlebars sufficiently to stop the basket tilting forwards and resting on the bike fork. As others had mentioned lots of bounce when going over bikes, so has really scratched up the front on my bike. Used both of the inserts to make it as tight as possible, but even empty it just droops. Will not be using in future.
Scratched my bike
Thank you for taking the time to feed back your experience to us with this basket.
The position of the pannier can depend on the angle of the stem on a bike and in some cases if the stem is close to horizontal then the basket can tilt forwards. The steeper the angle of the stem, the more vertical the pannier becomes.
Please feel free to return it to us for a refund if you are not entirely satisfied with this product.
Peter Lazarus UK Cycling Market Manager DECATHLON
It's a great basket, good size etc ~ the only down side is any bump you hit in the road, whatever you have in your basket nearly falls out! I'm not sure if you can rectify this or limit the bounce?!
doesnt cope well with bounce if you go over bumps
Brought this for my wife and it works so good, Simple design holds around 5kg no problem at all.
Easy to fix and works great
very pleased with everything about said basket as it is light enough to carry when shopping
so easy to remove and replace basket on bike