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Good quality, nice colors, but runs smaller than the indicated size
Perfect fit , excellent quality
Sizing was way off
Hi, I love Decathlon as a store. Great products at a good price bur really disappointed with this purchase. Having read all the reviews why is there no notification that your sizing is incorrect either instore or online. I now have to go out of my way to go to the store or pay postage to return. Poor customer service.
Dear Tony,
Thank you for your recent feedback. We are sorry to hear that you found our swimsuits too small. We are working on new size template for children's clothes to make it more up to today's market.
Also we added to each product page, just above the box with size selection blue colour link "find your size" where you can see chart with metric and imperial height linked to each size. In addition to that we made visible customer's feedback where you can check opinion from customers with who already bought the product.
We are working also on this tool development to make sure in the future everything is in one place and should help to choose correct size.
We hope that at least return process was smooth and you were able to exchange this model for bigger size.
Once again apologies for any inconvenience caused.
Kind regards
KORNEL
My 9 year old daughter loved this so we bought her it in age 10 ...it went no where near her. We returned this and purchased age 12 unfortunately even though this is bigger it's still too small. So we will have to return it again and try age 14 - for a 9 year old girl!!
Dear Cristina,
Thank you for your recent feedback. We are sorry to hear that you had to deal with the same purchase so many times. We are working on different solutions to make our swimwear size more up to date with the current market trends. Currently we recommend to go 2 sizes up to the child age but of course this is an individual aspect of each user.
We are glad to hear that finally size age 14 was good enough and we hope your daughter enjoys her swimming lessons.
Once again apologies for any inconvenience caused.
Kind regards,
KORNEL
My daughter is 5 and having read other reviews I bought a size 8, still too small so I returned it.
Dear Lucy
Thank you for your recent feedback. We are sorry to hear that you discovered issues with the sizing of our girls swimsuit. We are aware of the issue and currently all Decathlon brands work on the new size templates to make them more accurate to the current market. We hope you were able to exchange your swimsuit for bigger size without any delays and now everything works well.
Once again apologies for any inconvenience caused.
Kind regards,
KORNEL
I ordered the size 10 for my tall 8 yr old. It fits my 6 yr old. Just.
The quality and shape is good, it just is really, really small.
I bought a size 8 for my just turned 7 year old. She is quite tall so I bought a bigger size. The swimsuit arrive and although it was lovely quality and bright it was so tiny. I actually look after children so tried it on one of the 3 year olds and it fit. I live in NZ and had this posted out so can't return it. Be wary if you are buying this, it comes up very very small.
Size was very very out!
Dear Suzanne,
Thank you for your feedback. We are sorry to hear that the costume was well too small for your daughter. Our brands are aware of the issue with sizes and they are working on the new kids/Jr template for future models. For now we recommend to all customers to buy bigger size then age of their child.
With regards to the refund or return of product for the moment we don't provide service in New Zealand. We have plans to open Decathlon stores in Australia and probably to cover NZ with the online service but this will take a bit of time (2-3 years).
To make sure we can still find and agree solution in your case please contact our customers loyalty team with the details of your purchase at customer.enquiries@decathlon.com
Once again apologies for any inconvenience caused.
Kind regards,
Kornel Pintara Commercial Director Watersports DECATHLON
Very good value for money too.
The bright colours and great fit.