WE PRIDE OURSELVES ON THE QUALITY OF OUR PRODUCTS AND BELIEVE WE ARE DIRECTLY RESPONSIBLE FOR THE SATISFACTION OF OUR CUSTOMERS. 

TO GUARANTEE YOUR COMPLETE SATISFACTION, YOU HAVE 30 DAYS TO RETURN OR EXCHANGE YOUR PURCHASE. 

Exchange policy

You didn't pick-up the correct size or color ?
No worries : We take care of everything !
We will exchange it, within 30 days, and the shipping cost to return the product is on us for only two returns on one order!*

How to process my exchange:

1) Contact DECATHLON ZA : contactsouthafrica@decathlon.com

2) Pack your unwanted product(s). Please try to return it in the same condition as it was purchased (including manuals, accessories and packaging)

3) The carrier will come to pick up the parcel. 

4) As soon as we receive your parcel, we will ship the size/color you want, and notify you about it. The shipping cost to return the correct product will be on us if the size was wrong of the product had a quality problem. If you want to exchange only for your convenience, with no link with wrong size, wrong color or quality issue, the shipping cost will be on your behalf*. 


Refund policy

For any reason, you don't like the product you received ?
No worries, we will refund it within 30 days. 

How to process my refund:

1) Contact DECATHLON ZA : contactsouthafrica@decathlon.com

2) Pack your unwanted product(s). Please try to return it in the same condition as it was purchased (including manuals, accessories and packaging)

3) The carrier will come to pick up the parcel

4) As soon as we receive your parcel, we will proceed with your refund and notify you when it's done.

Exceptions: 

No exchange or refund will be accepted for swimming suits and sport underwears due to hygienical reasons.

No exchange or refund will be accepted for Bike and Rollers Helmets due to security reasons (except if your product was not used and still have its initial packaging and Decathlon tag label on it). 

*The initial transportation cost of your order will not be refunded in case of a return product only for your convenience. 

Thank you for your understanding. 

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