PRODUCT SAFETY RECALL QUECHUA

 

As part of our safety procedures and our concern for our customers needs, the teams of the QUECHUA brand have observed that the product does not attain the required level of safety.

PRODUCT: Forclaz 10° children's sleeping bag green or red or blue, bought between 1st January 2014 and 30 November 2017.

MODEL REFERENCES:Model reference: 8296995, 8355746, 8355747

Article code: 1783981 (Blue), 1783983 (Red), 2021659 (Red), 2021660

DEFECT:We have noticed that in certain very rare cases, the cord of the sleeping bag's hood may become wrapped around the neck of the child resulting in an accident. 

HAZARD:The cord of the sleeping bag's hood may become wrapped around the neck of the child resulting in an accident.

 

WHAT MUST I DO?

Please immediately stop using this product.The risk may be eliminated by carrying out a simple procedure. The following options are available to you:

  1. Either remove the cord yourself, using the method set out in the video; with the following link: Safety correction or
  2. Visit your nearest Decathlon store so that the procedure can be done in store; or
  3. Return your product for a refund.
  4. Answer the related questionnaire to help us track the quality process. The questionnaire is  available on the following website: https://www.decathlon.fr/recall-forclaz10.html, by clicking on the option you wish to select in carrying out the aforementioned procedure.

 

CONTACT DETAILS: 

Contact: Guglielmo Pecchi at 010 880 1845or guglielmo.pecchi@decathlon.com

 

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